Join us at Mastro's Steakhouse in Washington, DC on 6.12 for a great dinner and workshop developed by Forrester! Click here
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The Future of Customer Service Workshop: How to Assess your Customer Service Maturity
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Is your customer service strategy future-proof? Today, customers have more choices: more products to choose from, and more devices and channels over which to seek customer service. What they don't have is patience - and customers leave you if their experiences are not in line with expectations. This workshop, developed by Forrester, will help benchmark your operations against customer service best practices. The results will help you prioritize your digital transformation strategy, processes and technologies for loyalty-creating customer experiences.
Agenda
5:30pm - 6:00pm Registration & Arrivals
6:00pm - 6:15pm Executive Overview
6:15pm - 7:15pm Workshop Developed by Forrester
7:15pm - 7:40pm ServiceNow Customer Service Management: Solution Demo
7:40pm - 8:00pm Q&A, Conclusions
Register Now
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