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Voice to text conversion

vicmak
Kilo Contributor

Does anyone know if Service Now have the capability to convert voice to text and create tickets automatically?

1 ACCEPTED SOLUTION

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee
7 REPLIES 7

vicmak
Kilo Contributor

Thank you much for the information!



Victoria


Also: depending on what you need, you can also use the native voice input that many newer mobile phones have available.



I just tested opening up a ticket on my phone (Android, Samsung Galaxy S5) and using the voice input capabilities native to the phone, and I was able to make comments on the ticket using voice-to-speak.



No integration required; I was testing with a Eureka instance of ServiceNow through the normal web mobile interface.


vicmak
Kilo Contributor

This is good news. We'll have a few users try it.



Thank you!


Victoria