Hi Everyone,
Given that i frequently get questions on this topic, i'm happy to announce that we are updating the interface on the Support Portal to make this whole thing much simpler. This one mainly affects the Customer Administrators on the portal, so if that's you, please keep reading 🙂
There is a newly added KB article linked to below which details the recent changes that will make this process much simpler and intuitive. This should be taking effect over the next couple of weeks, so stay tuned for additional information and content around this one too
Introducing Now Support User Management (KB1279988)
The specific KB that details how to create and manage Now Support users, how to grant and remove access and edit user roles can be found here, including a video walkthrough:
Creating and managing Now Support users, granting and removing access, editing user roles (KB1284666...
