Managing Users on NOW Support Portal

[Matt Dodd]

Hi Everyone,

Given that i frequently get questions on this topic, i'm happy to announce that we are updating the interface on the Support Portal to make this whole thing much simpler. This one mainly affects the Customer Administrators on the portal, so if that's you, please keep reading 🙂

There is a newly added KB article linked to below which details the recent changes that will make this process much simpler and intuitive. This should be taking effect over the next couple of weeks, so stay tuned for additional information and content around this one too

Introducing Now Support User Management (KB1279988)

The specific KB that details how to create and manage Now Support users, how to grant and remove access and edit user roles can be found here, including a video walkthrough:

Creating and managing Now Support users, granting and removing access, editing user roles (KB1284666... 

[JoeSmOe-88]

Hello,

How can we delete accounts of users inactive for a long time?

[TiffJ]

I'm looking to delete users too, I can't anything but it brought me here I guess from the prior comment.

[Matt Dodd]

TiffJ - this is the link to the section on making a user inactive. Delete does not appear to be an option here.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1284666#mcetoc_1gs83sfia5r 

[lister]

I would be hesitant to delete users from ServiceNow due to the related records i.e. Tasks that would be impacted.  Always best to make the user recording inactive.

[Prabhjot Kaur]

Hi,

how to remove users from notification which are triggered from now support.

also how to update the admin partners or admin users in now support portal.