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Hello Wisconsin SNUG Members,
ServiceNow, AHEAD, and Dynatrace are excited to welcome you to the Wisconsin SNUG + Pre-SNUG Workshop on Wednesday, August 26, 2026, 10:00 AM - 5:00 PM.
Event Details:
- Wednesday, August 26, 2026
- Optional Process Mining Pre-SNUG Workshop | 10:30am - 12:00pm
- SNUG + Happy Hour | 12:00pm - 5:00pm
- On-site Marketing Contact: Tara Sringari | tara.sringari@servicenow.com
- Lambeau Field & Titletown
1265 Lombardi Ave
Green Bay, WI 54304
United States
Parking/Arrivals:
- When you arrive at Lambeau Field, please park in Lot 4 off Lombardi Avenue and enter through the American Family Insurance Gate.
- When inside, please take the escalators to Level 4. There will be signage posted at the top of the escalators directing you to the Wisconsin SNUG. Please find the registration table outside the Legends room to check-in with Tara and pick-up your name tag.
- For guests who require additional assistance, please take the elevators to Level 2 and a guest services representative will assist you with access to Level 4.
- Parking is complimentary for Lambeau Field events.
View the Legends Room Parking Guide
AGENDA
Registration Opens 10AM for Pre-SNUG Workshop
10:30 AM – 12:00 PM CT | Optional Pre-SNUG Workshop
Process Mining Workshop
In this lab we will share common questions Process Mining can help answer and show different ways to use the solution to identify additional insights. Even a complete beginner can find answers to the most challenging, complex issues facing companies — which processes can be automated, what are the savings of Now Assist and agents, where are we breaching SLAs, who's holding work the longest before transferring. We'll answer ALL of these questions in minutes, not months.
Registrations Opens 12:00 PM for SNUG
12:00 PM – 4:30 PM CT | Wisconsin SNUG + Happy Hour
- 12:00 – 12:30 PM | Lunch
- 12:30 – 12:40 PM | Welcome Remarks
- 12:40 – 1:25 PM | AHEAD & Dynatrace – Better Together
- 1:25 – 1:55 PM | From Cherwell to ServiceNow: Komatsu's Platform Transformation Journey
- 1:55 – 2:25 PM | Intermountain Health Implementing AI Triage support with ServiceNow
- 2:25 – 2:40 PM | Break
- 2:40 – 3:00 PM | Underdog Features – Validating Now Assist/AI
- 3:00 – 3:30 PM | Roundtable Discussions
- Workflow Automation – Automating work that matters
- Service Catalog Modernization – Making service requests simple again
- App Engine & Low-Code Development – Building enterprise applications faster
- AI in ServiceNow – Turning AI into measurable business value
- Employee Experience – Designing services employees actually want to use
- 3:30 – 5:00 PM | Happy Hour
- 3:30 PM - Optional Field Tour Group 1
- 3:45 PM - Optional Field Tour Group 2
Dress Code: Business casual
Please make sure laptops are fully charged for the day before you arrive. Although we will have charging outlets as well.
Questions? Please reach out to tara.sringari@servicenow.com.
See you soon!
The ServiceNow Team
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