Hi Everyone,    Thanks to everyone who's already registered for the Wisconsin SNUG! If you haven't yet, check out the full invite here for all the details — Wednesday, August 26th at Lambeau Field & Titletown.   Two quick updates for the community: 1. Calling all customer speakers 🎤 We're still looking for customers to share their story with the group. If you're interested in speaking at the SNUG, reach out to your ServiceNow sales rep or contact us directly at tara.sringari@servicenow.com.   2. Help us shape the Roundtable Discussions We'll close out the day with Roundtable Discussions before heading into Happy Hour — and we want them to reflect what you want to talk about. Below is a sample list of topics customers have raised in past exchanges. Comment with your top 5 and we'll build the discussions around them! CMDB/CSDM Foundation — Build It Right or Fix It Now – Getting CMDB right from scratch or fixing what exists to unlock automation, scale, and AI-native capabilities From Deployment to Autonomous IT — Unlock the Full Value of ITSM and ITOM – Moving past common stall points (CMDB health, deployment sequencing, stakeholder alignment) toward autonomous IT outcomes ServiceNow Otto — From AI Curiosity to Measurable Outcomes – Moving from AI interest to AI impact: use cases, building the investment case, activating Otto across ITSM/ITOM/CSM, and measuring outcomes AI in ServiceNow – Turning AI into measurable business value Citizen Development – Scaling innovation without losing governance Service Catalog Modernization – Making service requests simple again Platform Governance – Enabling innovation while protecting the platform Technical Debt & Upgrades – Staying current without sacrificing flexibility Workflow Automation – Automating work that matters CMDB & CSDM – Building trust in configuration data IT Asset Management (ITAM) – Maximizing value across the asset lifecycle Strategic Portfolio Management (SPM) – Delivering the right work Employee Experience – Designing services employees actually want to use App Engine & Low-Code Development – Building enterprise applications faster Executive Strategy & Platform Value – Demonstrating business outcomes ... View more

Hello fellow Wisconsin SNUG members,  I am looking to connect and expand my network with in the ServiceNow Community and looking forward to the next event. I currently did not see any events posted and wanted to see or possibly create some buzz around the next event.  We are currently on our journey to Implement the platform this year and would love to share stories with others that are in the same position or recently/successfully implemented.  Hope to connect soon.    -Scott  ... View more

We are pleased to invite you to the next in-person Wisconsin SNUG Meeting on Wednesday, August 26th at Lambeau Field & Titletown, 1265 Lombardi Ave, Green Bay, WI 54304. ... View more

Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more