Knowledge 2025: Workflow Data Fabric Event

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May 6–8, 2025

Join us to learn more about Workflow Data Fabric—it’s your golden ticket to hang with our product managers and engineers, toss around ideas, shoot off questions, soak up insider know-how, and roll out confident to rock your environment!

Tuesday, May 6, 2025

CCL1135: Workflow Data Fabric: Building intelligent integrations and AI Agents with GenAI

Duration: 100 min | Tues 12-1:40

Discover how Generative AI transforms workflow integration and automation. In this hands-on lab, you'll learn to: 1) Build a custom Integration Hub spoke using the GenAI Now Assist for Spoke Generation. 2) Convert your spoke into conversational spoke for seamless user interactions. 3) Design, deploy, and integrate AI agents for your custom spokes to supercharge your workflows. By the end of this session, you'll have the tools to unlock smarter, faster automations and revolutionize how work gets done.

CCE1302: Action Center: Your Command Hub for Instant Fixes and Task Automations!

Duration: 30 min | Tues 1:15-1:45

Discover how Action Center empowers IT support and business teams to streamline troubleshooting, automations, and task execution. In this session, you'll learn to build and use actions that handle complex technologies in the background, making remediation and ad-hoc tasks seamless. We'll explore how Action Center offers visibility to the right person at the right time, ensuring that your team can efficiently manage issues, trigger automations, and keep workflows running smoothly, all while reducing complexity and enhancing collaboration.

CCL1221: Lights, camera, automate! Take charge of your automations with Automation Center

Duration: 100 min | Tues 2-3:40

This lab session will provide a hands-on introduction to getting started with Automation Center. Attendees will be guided through the entire process, starting with creating automation requests and developing tasks. We will demonstrate how to publish automations, monitor their execution, and evaluate the return on investment (ROI) from these automations. Participants will also learn to integrate various platforms with Automation Center to streamline data flow. Lastly, learn how to manage all automations with a single click, simplifying operations and enhancing overall efficiency.

CCE3580: Need a Bot for process automation? If you can describe it, you can build it!

Duration: 30 min | Tues 2:45-3:15

Robotic Process Automation gives you the power to automate routine actions on the ServiceNow platform. We've made it even easier to develop RPA Bots. Just describe the bot using freeform text, and let ServiceNow generate the Bot on your behalf. Let's explore together how this innovation can help you solve real-world business problems.

CCE3579: AI Agents to the rescue -- across every corner of your business!

Duration: 30 min | Tues 3:30 - 4

ServiceNow AI Agents are here to drive exponential productivity across every corner of your business. This requires AI Agents to reach out beyond ServiceNow to other systems and applications in your environment. Let's explore how AI Agents can cover these corners to realize true productivity gains for your employees, customers and more!

CCB1501: Click. Capture. Automate: Meet Lens, Your Visual AI Assistant

Duration: 30 min | Tues 4:15-4:45

GPT-LENS is a visual assistant designed to seamlessly monitor any part of your screen—or the entire screen—and automatically execute preconfigured actions. Ideal for ITSM use cases and beyond, GPT-LENS can detect alert/error messages in real-time, raising incidents instantaneously. It ensures round-the-clock application and dashboard monitoring, autonomously taking the right actions to keep your operations running smoothly. Empower your workflows with GPT-LENS and embrace the future of automated monitoring and response.

SES3564: Integration Hub Agentic spokes: Put AI Agents to work in every part of business

Duration: 30 min | Tues 4:30-5

In the past, spokes have powered Virtual Agent with thousands of pre-built actions to complete requests involving other systems. But this has all been only for pre-scripted use cases. Now, AI Agents can use spokes dynamically when reasoning on how to best solve a task or workflow request, with agentic spokes. AI Agents can now use spokes in flows that the agent creates on the fly, based on the latest data available. This opens up a whole new world of use cases for spokes as an action tool for AI Agents. Join this session to learn how to utilize spokes in the dynamic new world of AI Agents.

CCE1483: Snippet Sorcery: Master Automation and Tame Even the Toughest Tasks!

Duration: 30 min | Tues 11:45-12:15

Master the art of automation in this engaging session where you'll learn to harness the power of code snippets, enhanced by Gen AI, to tackle even the trickiest challenges effortlessly. Discover how to lower the developer barrier to entry, enabling both seasoned professionals and newcomers to build robust code at rapid pace. We’ll explore practical techniques for leveraging these snippets to streamline your automation processes, increase efficiency, and ensure high-quality outcomes. Join us to unlock the potential of automation and transform your development approach with ease and confidence!

Wednesday, May 7, 2025

CCB1636: Performance tuning Stream Connect to scale your business operations

Duration: 30 min | Wed. 11:30-12

Learn various techniques for tuning your Stream Connect implementation to achieve your business needs. Maximize the performance and learn how to: * Stream large amounts of data to more efficiently power your workflows, bringing near real time data to deliver all of your business needs. * Deliver large amounts of ServiceNow data to data lakes for critical reporting purposes. * Minimize the impact on instance performance by feeding data to your business operations more efficiently. You will walk away with easy to use tools and techniques to make Stream Connect effectively power your business.

CCB1608: ServiceNow and Boomi -- better together!!!

Duration: 30 min | Wed 12:15-12:45

ServiceNow is the AI Platform for Digital Transformation. Boomi offers AI-powered solutions for API management, integration and automation, and data management. The recent partnership between ServiceNow and Boomi provides the best of both worlds. In this session, we'll demonstrate how customers are leveraging the power of ServiceNow workflows along with 3rd party applications, together with Boomi API Management to create robust, scalable and reusable applications with governance, across their application ecosystem.

SES3150: Dynamically search enterprise content with external data connectors

Duration: 20 min | Wed 12:30-12:50

Finding the right information you need shouldn't be a challenge. With AI-powered search, enabled by our External Content Connectors, employees and AI agents can instantly access relevant content trapped in siloed enterprise systems like SharePoint and Confluence all from a single platform experience. By securely connecting your external content on our platform, you can break down silos and find the right information at the right moment. Join us to see exactly how AI-driven search can make your content more accessible and actionable.

CCB1622: Stream Connect Alerting - proactively monitor your Stream Connect integrations

Duration: 30 min | WED 1-1:30

Give your Stream Connect admins the ability to proactively monitor their Stream Connect integrations, alert key team members when issues arise, and take actions to minimize disruption. You will learn how to configure, tune, and track Stream Connect related alerts for Consuming/Producing messages, processing messages, replicating messages to your local Kafka and more. After this session, you will be confident that you and your admins are actively aware of the health of your Stream Connect integrations.

CCE1224: Effortlessly Integrate Third-Party Automations in Under 10 Minutes!

Duration: 30 min | Wed 1:45-2:15

Say goodbye to the headache of managing automations across different platforms. Automation Center lets you unify and control all your automations, RPA or non-RPA, from a single, streamlined interface! In this session, we'll demonstrate a streamlined UI that simplifies the integration of your automation data into the Automation Center. Whether you're using RPA or non-RPA tools, we'll showcase how to seamlessly connect this data to the Automation Center with intuitive journey, all through minimal and straightforward steps.

Data and Analytics Roadmap

Wed 2-3

AI agents are only as good as the data and insights they have access to. ServiceNow’s Data and Analytics capabilities unify data, workflows, real-time analytics, and automation on the Now Platform to fuel AI Agents with the insights they need to take intelligent action across every corner of the business. Join us for this in this roadmap session to deepen your understanding of ServiceNow’s Data and Analytics strategy and hear about how these innovations can transform your business. Learn about the latest enhancements to WDF, RaptorDB, our analytics capabilities, and more.

CCE1625: Stream Connect Message Replication - how to mirror topics to your local Kafka

Duration: 30 min | Wed 2:30-3

Come learn how to simplify your Stream Connect implementation to configure the mirroring of topics to your local Kafka environment without leaving your Service Now instance. Remove the challenges of configuring a third party tool and allow Service Now to guide you through it! In this session you will learn how to configure your Message Replication from within the Service Now instance

LAB3617: Simplify Enterprise Data Complexity: Zero-Copy Integration - a step-by-step lab

Duration: 100 min | Wed 3:30 - 5:10

Join us for an in-depth exploration of the revolutionary "Zero-Copy connectors", the latest innovation for ServiceNow's Workflow Data Fabric. This immersive lab session offers a deep dive into how Zero-Copy technology enables seamless connectivity, unification, and real-time access to a myriad of data sources without the need for data duplication or custom integrations. Through hands-on demonstrations and expert guidance, you will gain invaluable insights into leveraging Zero-Copy connectors to fuel workflows and AI agents.

CCE1509: Bot Hotel: High-Density Robots for Efficiency & Savings

Duration: 30 min | Wed 4-4:30

Why settle for one bot per machine when you can host a whole bot party? With High-Density Robots, run multiple automations on the same machine, cutting infrastructure costs and making your VM setup a thing of the past. It’s the ultimate way to scale bots without scaling costs. Efficiency never looked so packed!

CCE1132: Now Assist for Spoke Generation – Your Ultimate Guide to Seamless Spoke Creation

Duration: 30 min | Wed 9-9:30

Tired of wading through API documentation just to create third-party integrations? With Now Assist for Spoke Generation, that's no longer necessary! Join us to learn how you can generate Spokes and Actions effortlessly without diving into complex API details or lengthy documentation. Simply copy and paste your API information, and let Now Assist take care of the rest. Whether you're new to integrations or an expert looking to save time, this session will show you how to streamline your workflow and enhance productivity. Don’t miss out on transforming the way you create Spokes!

CCL1517: Boost your automation knowledge: Unlock the power of RPA Work Queues and skills!

Duration: 100 min | Wed 11:30-1:10

Join us for an engaging lab session designed to unlock the potential of ServiceNow RPA Work Queues and skills! Explore how work queues streamline automation, enabling efficient task management and prioritization. Discover enhanced security that uses encryption to protect sensitive data, ensuring compliance while optimizing workflows. Learn about ServiceNow RPA Skills, which define reusable activities, to create efficient processes with minimal coding. This hands-on experience will equip you with the knowledge to boost productivity and protect information. Don’t miss this chance—sign up now!

Thursday, May 8, 2025

SES3616: From image capture to workflow! ServiceNow Lens: A productivity game-changer

Duration: 30 min | Thurs 12:15-12:45

Experience the power of ServiceNow Lens in transforming how your team interacts with visual content on your screen. Based on a Vision-LLM model, we’re converting static data you can point Lens to, into dynamic, intelligent workflows effortlessly. With one-click integration and AI-driven insights, users can eliminate manual efforts, reduce errors, and unlock unprecedented efficiency. Empower multiple personas on both Windows and Mac platforms to revolutionize visual content handling and decision-making. Join us as we redefine productivity and pave the way for an AI-powered workflow revolution.

CCE1138: Exploring OAuth 2.0 in ServiceNow: A Masterclass in Authentication

Duration: 30 min | Thurs 12:15-12:45

This masterclass offers a comprehensive guide to implementing secure authentication, delving into advanced techniques. From protocol fundamentals to ServiceNow-specific strategies, this resource empowers developers with the knowledge needed to master OAuth 2.0, ensuring robust and effective authentication in ServiceNow environments.

SES3574: GenAI to improve DevEx & data movement: Workflow Data Fabric Roadmap & Strategy

Duration: 30 min | Thurs 1-1:30

Workflow Data Fabric is a native data and automation orchestration layer built into the ServiceNow Platform that puts your data to work. Power all your workflows, AI agents and analytics with real-time access to data from any source, all without leaving ServiceNow’s single, scalable platform. Join this session to learn about the latest and upcoming Workflow Data Fabric innovations that will help you navigate enterprise data complexity, enrich workflows and automate across any system and data source with end-to-end governance.

SES3149: Power AI-driven workflows with zero copy data lake integration

Duration: 30 min | Thurs 1:30-2

Discover how ServiceNow’s Zero Copy integration provides seamless access to data without duplication from Databricks, Snowflake, BigQuery, and more—made possible by our partnerships. Discover how our Zero Copy connectors, part of Workflow Data Fabric, unify data to fuel AI Agents with real-time insights. You'll learn about best practices, access control, and direct Glide integration—all without replication.

SES3158: Stream Connect: Revolutionizing Real-Time Data Streaming

Duration: 20 min | Thurs 1:45-2:15

Learn how to link your your ServiceNow instance to external systems and Apache Kafka environments to enable real-time data streaming with Stream Connect for Apache Kafka. Join us as we walk through a demo showcasing how customers use it to meet compliance and regulatory needs. Stream Connect's always-on, scalable solution addresses the drawbacks of ingesting high volumes of event streaming data that you encounter with traditional integration technologies, ensuring real-time data integration for quick issue resolution. Learn how this can transform your data management and drive efficiency.

CCB1532: Taming the octopus

Duration: 30 min | Thurs 2:30-3

Join us for an insightful session where we dive into the best practices for managing the myriad of integrations within your ServiceNow environment. This presentation will guide you through the complexities of integration strategies, helping you make informed decisions on which integrations to use and when. Whether you’re grappling with multiple systems or looking to streamline your processes, this session is designed to provide you with the tools and knowledge to master your integration landscape. If you’ve ever wondered, “How do I decide what integration to use?” this session is for you!