Salesforce is the industry leading, almost the de-facto CRM Cloud system for the large enterprise. Bristlecone Inc. contributed the Salesforce Spoke to our ServiceNow Store. This Salesforce Spoke supports the original Salesforce's Sales Cloud, Service Cloud, and Force.com Platform APIs. It doesn't support any of their newly acquired products, such as Einstein, Marketing Cloud, etc.
Salesforce Spoke Demo (Credit to Bristlecone team)
This Spoke consists of specific actions to integrate with account management, opportunity management, contact management, etc. It also has generic actions to create, retrieve, update, and delete any SObjects in Salesforce. Additionally, this Spoke provides several sample subflows, such as Opportunity Subflow and Case Subflow, where each can listen to any event notifications from Salesforce and bi-directionally integrates between Salesforce and ServiceNow.
Please note that a Spoke is a white-box design pattern recipe that allows customers to further extend and tailor per their specific integration requirements. A Spoke is never meant to be a turnkey plug-n-play product that satisfies every customer's integration requirement nuance because every customer is different. The huge benefit of using a Spoke is that instead of starting from scratch, customers can accelerate their development and reduce the effort to build the entire end-to-end integration. The time-to-value is significantly improved, sometimes more than 50%!
