Australia patch 3. coonect figma to servicenow

[radhikamyne]

Hi all, I tried connecting to the figma mcp server from ServiceNow instance. the credentials are authenticated in the workflow data fabric and connect hub but the MCP server does not show up in build agent

what step am i missing?

Thank you

Rad

[Vikram Reddy]

Hello @radhikamyne,

Check whether your instance has actually been whitelisted for the Figma MCP Server integration, that's a separate step from authenticating the credential in Connect Hub. Being "Authenticated" in Workflow Data Fabric (your second screenshot shows MCP-AIDesignFleet with a valid token, and none of the entries under "Integrations I can use" even reference Figma) only proves the OAuth handshake against Figma succeeded. It does not mean the Figma MCP server has been registered for your instance. ServiceNow currently gates this specific integration behind an allowlist on their side, so even with a good credential it will not show up in the Now Assist MCP Servers panel in Build Agent settings (the one in your first screenshot, where only ATF Cloud runner is listed) until support turns it on for your client_id.

Run through this before you spend more time in Connect Hub:

• Build Agent plugin must be at version 1.2.1 or later, which requires a Now Assist for Creator subscription
• Instance version needs to be Zurich Patch 2 or Yokohama Patch 8 at minimum, Australia Patch 3 is well past that bar so this isn't your blocker
• Figma side, you need a Dev or Full seat on a Figma Pro, Org, or Enterprise plan for the MCP server to be exposed on their end
• File a whitelist request with ServiceNow support, subject line "Figma MCP Server and ServiceNow Build Agent whitelist request," and include your Figma app's client_id plus your instance name in the body. If you have an account manager, they can push this through for you instead

Once support confirms the whitelist, the Figma option will appear alongside

References

• Connect Figma MCP server to Build Agent
• ServiceNow x Figma: Design to Enterprise Apps in Minutes
• Understanding MCP: How ServiceNow Connects, Discovers, and Governs MCP Connections

Thank you,
Vikram Karety
Octigo Solutions INC

[Tanushree Maiti · Accepted solution]

Hi @radhikamyne 

To make your authenticated Figma MCP server show up in the Build Agent, you must approve the server as an AI Asset in the AI Control Tower and toggle it on within your Build Agent settings.

Refer: Connect Build Agent to a supported MCP server 

Before you begin

Before you can enable an MCP server in Build Agent, an administrator must approve it as an AI asset in AI Control Tower. Each MCP server requires this approval, regardless of whether the server is enabled by default.

The end-to-end flow for making an MCP server available is:

1. The administrator adds the MCP server as a Workflow Data Fabric (WDF) connection.
2. The administrator approves the server as an AI asset in AI Control Tower.
3. You authenticate the connection in Personal Integrations.
4. You enable the MCP server in Build Agent settings.

Also check : Understanding MCP: How ServiceNow Connects, Discovers, and Governs MCP Connections to MCP Servers

[radhikamyne]

@Tanushree Maiti Thank you for the documentation. the mcp server is visible in the build agent now