Automate Manager Notification for Inactive Users

[jayantchauhan]

We have a requirement to identify users who have been inactive in ServiceNow for a defined period lets say 30 days

Once a user becomes inactive based on their last login date or activity, we would like ServiceNow to automatically:

1. Send a notification to the user's manager, and/or
2. Trigger a Business Rule, Flow Designer workflow, or other automation to initiate a review process.

Has anyone implemented a similar solution? What would be the recommended approach:

• Scheduled Job + Notification?
• Flow Designer?
• Business Rule?
• User Criteria or another out-of-the-box capability?

We are looking for a scalable and maintainable solution that can periodically check for inactive users and notify their managers automatically.

Any best practices, sample configurations, or implementation guidance would be greatly appreciated.

Thank you!

[Kieran Anson · Accepted solution]

Hi,

Have you searched the community? This is a common ask that appears nearly every month. Different solutions are attempted depending on filtering needs.  

The most common is a scheduled job, based on the last login timestamp, that either deactivates the user or sends an email to the manager