Dynamic Dispute Category/Reason Choices Not Appearing in FSO Workspace Despite Decision Table Config

VinayK566183113
Tera Contributor

2 hours ago

Hi Team,

We are facing an issue with dynamic choices not appearing in the Financial Services Card Operations Workspace.


Issue:
The newly configured dynamic choices are still not appearing in the Workspace intake form, even though the decision table configuration seems correct.

We are facing an issue with dynamic choices not appearing in the Financial Services Card Operations Workspace.

What we configured so far:

  • Created new Dispute Category and Reason
  • Added the mappings in the Dispute Category Decision Table
  • Added questionnaire fields to the Dispute Intake form
  • Verified the records are present in the backend tables
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Ankur Bawiskar
Tera Patron

2 hours ago

@VinayK566183113 

screenshots please

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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