Getting Unhandled Exception Error When Clicking Refresh Windows Icon of JAVA Connector

Divya78
ServiceNow Employee
ServiceNow Employee

HI, 

 

Getting Unhandled Exception Error When Clicking Refresh Windows Icon of JAVA Connector

Could you please resolve it. 

 

1 REPLY 1

Alphonsa
ServiceNow Employee
ServiceNow Employee

Hi @Divya78 

Please make sure you have installed a Java application to configure the elements on your machine.

Please follow the steps below to "Enable Java Access Bridge" option.

1.Go to the Control Panel

2.Select Ease of Access

3.Click on Ease of Access Centre

4.Select Use the computer without a display option

5.Select the 'Enable Java Access Bridge' checkbox

Please find the documentation link for more information on the Java Connector and UAC Connector.