Handling of Approval Task state "More Information Required" in "Ask for approval" flow action

[RahulP030357301]

Hi Community,

We are using "Ask for approval" flow action to create the approval tasks based on certain trigger points but just realized that it only able to handle the Approved and Rejected state of the approval task. We want to create another approval task for another group, if More information Required state is selected on first approval task.

But that state is not detected by Ask for approval action and it remains in waiting. Anyone have idea how to manage this use case?

Thanks and regards,

Rahul

[J Siva]

Hi @RahulP030357301 
OOB Ask for approval action doesn't support custom state.
So it's not possible.
Regards,
Siva

[RahulP030357301]

Thanks for your response but that state is OOTB on approval tasks, not a custom state.

[Ankur Bawiskar]

@RahulP030357301 

that's not how the OOTB Flow action works.

It won't support your custom state.

If my response helped please mark it correct and close the thread so that it benefits future readers

[RahulP030357301]

Hi @Ankur Bawiskar State is OOTB on approval tasks, not a custom state. But "Ask for approval" action doesn't support it.