How does ServiceNow SPM determine required resources for a project or project task?
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yesterday
Hello ServiceNow Community,
I am working with ServiceNow Strategic Portfolio Management (SPM), specifically Project Portfolio Management (PPM) and Resource Management, and I have a question regarding resource determination.
My questions are:
- Does ServiceNow SPM provide any built‑in feature to decide how many resources (members) are required for a particular project or project task?
- If yes, how is the required resource count determined in ServiceNow?
- Is it based on planned effort, task duration, or capacity planning?
- Who is expected to decide the required resources in ServiceNow standard practice?
- Project Manager
- Resource Manager
- System‑calculated logic
- At which stage of the lifecycle is this typically done?
- Idea
- Demand
- Project Planning
- How do Resource Plans / Resource Assignments contribute to deciding the number of required resources?
- Is there any automatic calculation in ServiceNow (OOTB) that converts effort into resource count, or is it always manually estimated and then capacity‑validated?
- Can this be done at the Project Task level, or only at the Project level?
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