How is Triple C being calculated in CMDB workspace

FriendlyDude · ‎08-05-2025

Hi All,

I want to know where I can check the jobs and criteria for calculating the triple C in CMDB workspace. As I was checking triple C for the network gear class, I noticed that Completeness and Compliance might be inaccurate. I want to make sure that this is the correct values that is showing in CMDB Health.

Regards.

Nikhil Bajaj9 · 3 weeks ago

Hi @FriendlyDude ,

If my answer was helpful, please mark it solution accepted. It will help future learners as well to see the correct answer.

Regards,

Nikhil Bajaj

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Nikhil Bajaj9 · ‎08-05-2025

Hi @FriendlyDude ,

Please find the official docs link to explore further:-

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/configuration-managem...

AND

https://youtu.be/nnWVCqi8pIw?si=Mvd4K-S99NVX2jaf

If my answer helped you in anyways, please mark it- solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

DonnaOlsen · 3 weeks ago

Jobs can be found in the CMDB Health Preferences from the link in the CMDB Dashboard if you have access. To check the criteria and if you have access to the CI Class Manager, navigate there and to the Network Gear class. On the left side menu under Health, review the Completeness and Compliance rules specific to this class. I also think it's a good idea to check the health inclusion rules to understand how the criteria apply to the network gear class in cmdb_health_config table.