Hi, I created a flow for sending reminder notifications on Incident table and trigger
Conditions are: the state is On Hold. On Hold reason User Actions Required. The state is updated after 9 hours of sending notification and creating reminder 1,2,3, after sending a 1st notification checkbox is true, and 2nd notify 1st 2nd checkbox, and after 3 reminder user was not reply incident state will be resolved. Here first trigger condition failed, notifications are triggering two times.
I'm not sure what the check boxes are for. I have the same flow the only difference is it is for on hold awaiting caller. Also I start my flow as a do the following in Parallel. It make it much easier to send the notification and end the flow based on the state changing to something not on hold or the on hold reason not being one that triggers the flow (in case the wrong on hold reason was used).
