Need Help: Catalog Form with Approval and Auto-Population to Active Directory

[Ashok_Bandla]

Hi all,

I’ve received a new requirement and would appreciate your guidance.

The task is to create a new catalog form in ServiceNow . The form should follow this workflow:

When a user submits the form, it should trigger an approval process.

After the request is approved, three specific fields from the form should be automatically populated into corresponding fields in Active Directory.

Has anyone implemented something similar? Any suggestions on best practices or potential pitfalls would be greatly appreciated.

Thanks in advance!

[Swapna Abburi]

Hi @Ashok_Bandla 

What objects you want to create/update active directory from ServiceNow catalog item flow? There is a scope available already "Microsoft Active Directory v2 Spoke" using which several use cases related to AD can be automated.

https://www.servicenow.com/docs/bundle/yokohama-integrate-applications/page/administer/integrationhu...

[Ashok_Bandla]

@Swapna Abburi  In my org we are updating sys_user table from AD(sync every one hour) for example , i want update my first name and mobile number in servicenow sys_user table , for this  i have to submit catalog form(one need to create) once i submit the form for this two fields it goes to my manger approval ionce he approved then automatically should update in the AD