OAuth Token Expiration - iManage Spoke

[Scott G2]

I am attempting to integrate with iManage using the iManage Spoke provided by ServiceNow. 

The integration works, but I keep having to frequently reobtain the OAuth Token manually.  There is no clear method to automate obtaining a new token when the current one does not exist or fails.  Does anyone have experience with this?  How can I have ServiceNow automatically obtain a new token?

[Bhuvan]

@Scott G2 

Can you share details of OAuth configuration ?

OAuth registry and configuration should automatically retrieve the tokens before expiry and is out of box feature. Refer below knowledge article for OAuth configuration and system properties corresponding to refresh tokens and access tokens renewal

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2132135

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1648322

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Scott G2]

I'll check out the articles.  Thanks.  Let me know if there is anything I'm missing here.  The redacted areas are correct. I hid them for security.  

[Bhuvan]

@Scott G2 

If the issue is not resolved yet, please share screenshots again as it is not clear and grained.

You can refer below posts where I provided more details w.r.t OAuth Flow

https://www.servicenow.com/community/itsm-forum/how-to-generate-access-token-from-the-oauth-token-ur...

https://www.servicenow.com/community/developer-forum/oauth-token-works-but-table-api-request-returns...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Scott G2]

Thanks for the heads up on the image quality, Bhuvan, please stand by, we are still working on it.  I will send an update as soon as I can.  I have also engaged Support on this one.