please reset my lab instance

23481A05N2
Mega Explorer

please reset my lab instance

6 REPLIES 6

Tanushree Maiti
Tera Patron

Hi @23481A05N2 

 

If you are enrolled in an official Now Learning course (like any  Fundamentals training),

you cannot manually reset the environment to clear all past work without losing your assigned lab server.

 

Workaround:

  • Terminate the Instance
  • Request for new instance.

Another way is that Raise a case to now learning support in ServiceNow University , if they can do it from background, though I have never tried it.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

khalidaljas
Kilo Contributor

Hi Team,

I’m running into an issue with my lab instance. I completed the required steps multiple times, but the validation continues to fail with the same error.

 

I also noticed there does not appear to be an option to reset the lab instance. This is becoming very time-consuming because I am unable to move forward even though the task appears to be completed correctly.

 

Could you please advise why the lab instance cannot be reset, or let me know where I can open a support ticket/complaint to have this reviewed? If possible, I would like to request a new lab instance so I can continue the exercise without losing more time.