Salesforce Integration Spoke need CSM?

masayatakahashi · ‎03-12-2025

My customer have HRSD, App Engine, Automation Engine. Do they need CSM subscription to integrate with Salesforce? Docs said Salesforce spoke need CSM plug-ins(Customer service, CSM Portal).

Dr Atul G- LNG · ‎03-12-2025

So what is question here @masayatakahashi

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎03-12-2025

Hi @masayatakahashi

Yes, to integrate CSM with Salesforce, you’ll need the CSM plugin and a subscription.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Mark Manders · ‎03-12-2025

You are a ServiceNow employee and you are asking the community to know if the documentation from your own company is correct?

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

masayatakahashi · ‎03-12-2025

I had misunderstood regarding integration with salesforce. We have 3 spokes(1 is built by 3rd party) and customers should use "salesforce spoke" to integrate with Now Platform.

Dr Atul G- LNG · ‎03-12-2025

So what is question here @masayatakahashi

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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