If an SIR is auto escalated, I want to mention the reason in the SIR (Subflow )why it is escalated. And also I have to mention, why its not escalated. Its easy to understand the issue and will help developers to Debug quickly.Please find below exis...
I want to know about where the "My List" (which is the personalized one) items stored in which table and from where all categories comes from like, created by me, Shared with me, Opened by link.Mainly i don't understand how opened by link works.
Hi there. I am struggling, and neither ChatGPT nor Grok will help out ;-(. I have two flow variables that contain group/user sys_ids. I now want to trigger an "Ask for Approval" via script to get approval from at least one member of each group and ea...
Currently, we cannot find an option to update the fields of a Standard Change request in the workflow action 'Create Change Request'. The Standard Change workflow includes an approval stage which queries the assigned_to users manager, however, we ca...
{"error":"Cannot find an object with identity: '9413-APP-ALFABET-AP-EDIT' under: 'DC=***biz,DC=***,DC=biz'.\nHRESULT: [-2146233088]\n","group1":"9413-APP-ALFABET-AP-EDIT","resolved_ip":"10.40.128.36","user":"MDREYER"}
Hi all, I'm trying to automate updating of CIs through REST APIs and so far, I'm only able to do it for one CI. The process of how this is happening is that I got a REST Step to fetch JSON data from API, then I have a Script Step to parse that JSON d...
Hi All, My Question is related to keyword which is now very common asked by customer that is low code plateform. How service now is helping their customer in this domain?
Hi All, I have a requirement to send encrypted email during Password Reset of end user manager. I am using the flow designer to generate the temp password but sending its as a encrypted email is a challenge for me. I have few questions: 1. Has anyone...
Linked Case/Customer Model GeneralReportingDescription Implement linkage and update propagation from major incidentsEnsure any update from a major incident is propagated to all linked cases and triggers appropriate customer (external) communicati...
Hi All, I want to know where I can check the jobs and criteria for calculating the triple C in CMDB workspace. As I was checking triple C for the network gear class, I noticed that Completeness and Compliance might be inaccurate. I want to make sure ...
Hi Team, Am thinking to bring or to see the details - approvals of RITM in SCTASK in one of our workflow so our organization Engineers will get easy navigations to see details of approvals in SCTASK itself. Lets us know how we can achieve this by cre...
Mainline Certification: Certified System AdministratorMicro-Certifications and/or Accreditations:Accreditation Automation Center DeliveryAccreditation Process Mining for PlatformAccreditation Robotic Process Automation (RPA)Accreditation Stream Conne...
Hello,I created a flow triggered by an SLA task.my SLA does work, and I can see 'business elapsed percentage' progress.My flow is based on the 'Default SLA flow'.When testing, my 'SLA percentage timer' is skipping (set to 75%).I tried testing 3 diffe...
I am working on ServiceNow ATF test creation for the 'Project Workspace' UI. I have created a Project and a Sub Project, added tasks with key milestones and milestones in them.Next, I have created a 'Status Report' in the project and am trying to vie...
