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ServiceNow Flow Designer

21p31a1220
Tera Contributor

In ServiceNow Flow Designer, an incident already triggered a flow, and the flow is currently in a Wait step.

 

After that, I modified the flow condition and published the flow again.

 

For the incidents that already triggered the flow before the change, which condition will be used when the flow continues?

 

Will the flow execution follow the old flow version or the newly updated flow condition?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

No mate, changes applied only for new records or you cancel the current flow on records and try agaian.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

No mate, changes applied only for new records or you cancel the current flow on records and try agaian.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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21p31a1220
Tera Contributor
Thanks! How do I stop the old flow? The flow is stuck in a Wait for Condition stage, so I want to stop the previous flow whose record triggered that flow

https://www.servicenow.com/community/virtual-agent-forum/how-to-cancel-a-flow-in-quot-waiting-quot-s...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855865

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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