why i am unable to add approvals using EDIT button? how to fix it ?

shabbir5
Tera Guru

a month ago

Hi All,

 

while we create a new emergency change request , initially the change is Authorize

 

when we click Authorize , CAB approvals are triggered 

 

now the approver , clicked on EDIT button available in the Approvals tab , then added a new person and saved the form

 

why this new user is not adding to the approvals ? what is the reason and how to fix it/

 

Regards,

Shabbir

 

 

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richardyaxl
Tera Expert

4 weeks ago

We have just started to experience this same issue after upgrading to Zurich Patch 7a over the weekend.

I will review the KB / PRB that Garret suggested but I think it's highly likely to be related to this patch.

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richardyaxl
Tera Expert

4 weeks ago

If you haven't already tried it, I have implemented the workaround from the below KB

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2815909

Note - once you have upgraded to Australia Patch 2 (that contains the fix) then these workarounds should be reverted