Rohit Sudhakar
ServiceNow Employee
ServiceNow Employee

Have you recently set up a new space type and noticed that the favorite icon ❤️ is missing in the card view?

We ran into the same issue after configuring a new Parking space type—but good news, the fix is quite simple!

 

Steps to Enable Favorite Icons for New Space Types

1️⃣ Define a Favorite Content Type

  • Go to: Employee Center > Favorites > Favorite Content Types
  • Create a new content type (e.g., "Parking")

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2️⃣ Set Up the Favorite Configuration

  • Navigate to: Employee Center > Favorites > Favorite Content Configuration
  • Configure your new space type under the relevant content category.

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Once this is done, the favorite icon ❤️ will appear in the card view for the new space type.

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Accessing Your Favorites

  • All saved favorites will appear under the ‘My Favorites’ section.
  • Clicking on a favorite (e.g., Parking) will directly take you to the reservation screen—no need to search again!

 

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📱 Mobile Tip: Enable Redirect for Favorites

On mobile devices, if nothing happens when clicking on a favorite, follow these steps:

  • Go to: System Mobile > Functions
  • Open the record: Redirect to favorite space record screen
  • Add a new category for your space type (e.g., "Parking")

This ensures a smooth experience on both desktop and mobile.

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🚀 Why This Matters

Marking frequently used spaces as favorites helps save time and effort—giving you quick access and allowing you to reserve them in just a few clicks!

Version history
Last update:
‎07-01-2025 03:21 AM
Updated by:
Contributors