Show a conditional field on the visitor form

[kumarakshay]

Hi all,

I am trying to add a dependent field to the visitor details popup screen when the details are filled by the host through "register a guest".

What I would like to do :

• A select field:Special Assistance required (Yes / No)
• A multiline text field:  Provide additional details shown only when the answer is Yes

What I see today is that the popup is built from Visit requirements and rendered by the wsd-visitor-requirements widget.

Does anyone know:

• whether conditional visibility between requirement items is configurable out of the box
• whether any requirement item field type supports multiline text
• what the best upgrade-safe way is to achieve this without customising the widget

Thanks!

@Daniel Borkowi1 , @_raj_esh @Arvid : Incase if you have configured something similar 

[stephenieJ]

 whether the requirement configuration supports dependencies first, since customizing the widget could make future upgrades harder.

[Daniel Borkowi1]

Hi @kumarakshay by now it's not possible to define any dependency on this fields. Everything what you configure OOTB is limited by the capabilities in  sn_wsd_visitor_visit_requirements and sn_wsd_visitor_visit_requirements_item. But this requirement makes sense and should be raised as idea to ServiceNow Product Team.

[stephenieJ]

Thanks for confirming! Raising this as a product idea would be the best way to get conditional fields supported without making upgrades harder.