Sharing a solution for a ServiceNow WSD / Indoor Mapping issue where places from one floor appeared on another floor in Map Studio / Manage Directions, even though the CAD files and floor assignments were correct.We recently worked through this issue...
I have run into this issue with a few of my buildings that have multiple floors. The one I am trying to figure out currently is a 1st floor banking center and a 3rd floor LPO they have different addresses and mailstops which is what we go off for the...
I want to provide an additional option on the above drop down in when creating a case from workplace centralI have created a new "workplace service" and associated it with a published record producer but the option has still not shown
Hi all,I’m trying to add custom fields to the right-side details panel in the WSD Visitor Receptionist Portal. In that panel I currently see fields like:Visitor typeVIPParking preferencesI’d like to show additional custom fields there, for example ...
Hi Community,We are using Workplace Service Delivery (WSD) with Indoor Mapping enabled.When updating the Name/Title of a room record (sn_wsd_core_room), the update completes successfully and the new value is saved. However, the following errors are d...
Hi Community,Can anyone confirm whether a Workplace Case (WCASE) associated with a Workplace Reservation automatically moves to Work in Progress on the reservation start date/time as part of OOB WSD functionality?If yes, what process is responsible f...
Hi Team,I am seeing unexpected behavior with Workplace Space records (sn_wsd_core_room) imported through Indoor Mapping.Scenario:Both spaces were created through Indoor Mapping.Both exist on the sn_wsd_core_room table.Space IS6-625 allows me to chang...
All, For an organization who may not dedicate a specific office space (workstation, office) but does have a primary building location an individual is assigned, what is the best (effective, efficient) mechanism to align an individual to a building (i...
We had worked with an implementation partner for our WSD implementation and we're running into some issues. We unfortunately don't have hours left for them to resolve this problem. In our Dev/Production environments when going to attempt to make a r...
Hi ServiceNow Community,I’m trying to automate the New Desk / Desk Change Request flow using native ATF on the Employee Service Center (ESC) portal.For Moving From → Building/Floor/Space, Set Variable Values (SP) works correctly and all three fields ...
Hello,As I was exploring possibility of limiting some busier locations to 1 desk per person bookings, I am surprised there seem no easily configurable option in Reservable Module to limit number of desks booked by 1 person in WSD widget via portal (u...
Hello, we are building a new headquarters and we are getting ready to choose a platform for reserving desks and conference rooms. Curious who is using it and if you would be willing to chat with me about it, I have questions about the experience? Wha...
Hi Team, I am facing a critical issue while importing a CAD file into ServiceNow Map Studio. The import fails with the following error message:"Setup job failed for the following reason: An internal error occurred. Please contact the support"While re...
Hi All,I am getting below error while uploading CAD file into Map Studio - "Setup job failed for the following reason: Could not connect to Map Import service." I have tried with 3 different files, yet same issue. Anyone has idea what's the issue is?...
Hi Team, We are using Workplace Service Delivery (WSD) Reservation Management, and currently whenever a user updates an existing confirmed reservation, the reservation is sent for approval again. Our requirement is to avoid re-approval when only the ...
