I've setup a new campus in WSD which has same settings as pre-existing campuses, only change is different floor plans and spaces. All looks to be setup correctly but I have a couple of users when they go to the booking portal it never shows the floor...
I am not a CAD SME, but I’m currently working on a WSD project. In my Indoor Map CAD file, a polyline was defined for the Department layer and associated with some spaces, desks, and furniture.Is there a way to import the Department polyline into Ser...
Hello everyone, Actually two issues in two different instance:Instance 1: when we create any workplace reservation from WSD portal , synchronization state is directly set to error and state remains awaiting Approval while working fine if create a si...
Hello ServiceNow Community, We have recently cloned our production instance to our development instance, and after re-verifying the changes in DEV, I noticed our Map Studio does not load in our WSD Portal. Our Campus, Building, Floors, and Spaces we...
Hi Team, Is there a way we can leverage the dashboard(just like the one Workplace Central) to display a floor plan and a view by filter (like we have in floor map view by Department/Cost Center/neighborhood). The dashboard then drills down in a repor...
Hi team, Has anyone run into this behavior in Workplace Service Delivery regarding additional reservation services? IssueWhen users reserve via the portal search flow (reservation process with id=wsd_search), the record producer variables for additio...
Hey All, I am currently doing research on workplace service delivery and more precisely on indoor mapping. I would like to know how to use the indoor wayfinding function. Is it possible to choose a precise place on the map of my campus and receive st...
Hello, I have created a record producer in my Reservable Module. In this Record Producer I would like to reference some of the reservation data in the client script. Is there any way to reference or access the data gathered in the reservation? I see ...
Hi Community, Can someone help me with below requirement.I want to display the Legend which display on Location directory WSD on Reservation map View. There is a legend on Location directory WSD I want to display same legend on below Reservation por...
Hey Everyone, We have a request from our Safety team, to have a way to identify users via the reservation map who have training in things like First Aid. I've been looking at options but can't seem to make one work, and was wondering if others have...
I want to provide an additional option on the above drop down in when creating a case from workplace centralI have created a new "workplace service" and associated it with a published record producer but the option has still not shown
Does anyone have a step-by-step guide for configuring the Workplace Reservations for Microsoft Outlook Add-in (with examples/screenshots)? I’ve gone through the documentation available on the NOW platform, but I find it confusing and unclear.
Recently we noticed that the reservation module seems to treat people with some roles differently. People with sn_wsd_rsv.reservation_planner and sn_wsd_rsv.bypass_module_validation are not restricted by the Max days in future for our reservation mo...
On most of the WSD Service record producers you are able to "Find the space on a floor map". In the record producer page, it opens a popup of the location directory. I found that on the variable which holds the client data and points to the widget, y...
Does anyone have a step-by-step guide with examples for configuring calendar synchronization with Microsoft Exchange Online? I’ve reviewed the documentation available on the NOW platform, but I find it confusing and unclear.
