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WSD and EAM?

Hello together, I was wondering if anyone has any resources on how "Enterprise Asset Management" is supposed to work together with the Workplace Service Delivery Case Management? You do have the "Enterprise Good Model" and "Enterprise Asset" fields o...

WSD Kiosk: Bypassing Authentication

Is it possible to bypass the authentication portion of the kiosk? I wanted to use it for our orgs walk-up experience for HR because I wanted to use the record producer functionality that WSD Kiosk offers

Add invitee to the reservation is not working in mobile

Add invitee to the reservation is working in portal but not in mobile view In Mobile view i can see its searching and records are showing but names are not visible any idea why this is happening and do we need to make changes in WSD Reservations Angu...

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Issue with workplace calendar synchronization with outlook

Hello everyone, Actually two issues in two different instance:Instance 1: when we create any workplace reservation from WSD portal ,  synchronization state is directly set to error and state remains awaiting Approval while working fine if create a si...

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WSD configured map is not loading on Now mobile

Hi there, We have configured the WSD reservation with the map view using the Indoor map. The map is working on the Service Portal view and we are able to reserve spaces. We have also activated the Now mobile component. However, when trying to reserva...

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Rahman4 by Tera Guru
  • 1472 Views
  • 7 replies
  • 2 helpfuls

Certain users not seeing bookable spaces

I've setup a new campus in WSD which has same settings as pre-existing campuses, only change is different floor plans and spaces. All looks to be setup correctly but I have a couple of users when they go to the booking portal it never shows the floor...

edm123 by Tera Contributor
  • 159 Views
  • 1 replies
  • 0 helpfuls

Resolved! Map View Does Not Load in WSD Portal

Hello ServiceNow Community, We have recently cloned our production instance to our development instance, and after re-verifying the changes in DEV, I noticed our Map Studio does not load in our WSD Portal.  Our Campus, Building, Floors, and Spaces we...

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mythNOW by Tera Expert
  • 2525 Views
  • 7 replies
  • 4 helpfuls

Add a Floorplan in dashboard in WSD

Hi Team, Is there a way we can leverage the dashboard(just like the one Workplace Central) to display a floor plan and a view by filter (like we have in floor map view by Department/Cost Center/neighborhood). The dashboard then drills down in a repor...

mangeshbodh by Tera Contributor
  • 132 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to use the indoor wayfinding function of Indoor Mapping

Hey All, I am currently doing research on workplace service delivery and more precisely on indoor mapping. I would like to know how to use the indoor wayfinding function. Is it possible to choose a precise place on the map of my campus and receive st...

Client Script in a Record Producer for a Reservable Module

Hello, I have created a record producer in my Reservable Module. In this Record Producer I would like to reference some of the reservation data in the client script. Is there any way to reference or access the data gathered in the reservation? I see ...