Hi Team,I'm facing an issue where a deactivated taxonomy topic continues to be displayed in the portal even after being removed.Troubleshooting steps already performed:Deactivated the taxonomy topicCleared cacheRemoved the parent topic associationRes...
WSD Practical Setup Guide (Tips & Tricks)This is a hands-on guide for technical folks setting up WSD Desk Booking, the Now Mobile app, and Calendar Sync.This is the stuff nobody tells you and you kind of have to figure out yourself along the way.Con...
Hi everyone ! For my customer, we implement Workplace Service Delivery (WSD), and we have to give end-users the sn_wsd_core.workplace_user, for them to enable the follow-up of their tickets. The question I have concerns redirections to the portal, u...
Need Show name of the person who booked the space to be default on onload map view itself and username who booked the reservation should be displayed on the map when on load itself. https://www.servicenow.com/docs/bundle/yokohama-employee-service-m...
Hi all,I am trying to add a dependent field to the visitor details popup screen when the details are filled by the host through "register a guest".What I would like to do :A select field:Special Assistance required (Yes / No)A multiline text field: ...
hello Team, We are trying to enable functionality in Workplace reservation module to allow rsv manager or admins to be able to modify/cancel any reservations in system, the reservation module is currently in sync with Microsoft exchange online. - We ...
Hi Team,We have created some custom space types and place types. Every functionality works fine as expected. the issue is with respect to the legends on the location directory. when we are rendering floor plan on location directory, it is not popula...
Hi Team,Client is leveraging the print map functionality to share the assignments of floor information to their stake holders.the problem with this view is it it not showing the floor plan horizontal which is what client expects. We have tried View e...
We're using the WSD Mobile plugin, and specifically the Workplace tab/page on mobile. We're seeing it constantly refreshing - Scrolling up slightly causes it to refresh 3 times and revert the date to [todays date]. Is this a known issue or does anyo...
Could you help clarify the purpose of the following fields in the Workplace Case and Workplace Task tables? Facilities Work Order Sync StateFacilities Management ProviderFacilities Work Order ID We have observed that the Cancel action i...
WSD- Floor map is not visible on Employee Center- workplace services while making a new reservation. Indoor floor maps are already sync with WSD spaces.
Hi Community,We are using Workplace Service Delivery (WSD) with Indoor Mapping enabled.When updating the Name/Title of a room record (sn_wsd_core_room), the update completes successfully and the new value is saved. However, the following errors are d...
Hi Community,Can anyone confirm whether a Workplace Case (WCASE) associated with a Workplace Reservation automatically moves to Work in Progress on the reservation start date/time as part of OOB WSD functionality?If yes, what process is responsible f...
I want to provide an additional option on the above drop down in when creating a case from workplace centralI have created a new "workplace service" and associated it with a published record producer but the option has still not shown
Sharing a solution for a ServiceNow WSD / Indoor Mapping issue where places from one floor appeared on another floor in Map Studio / Manage Directions, even though the CAD files and floor assignments were correct.We recently worked through this issue...
