Flow designer script for approvals

Hi, what am i doing wrong?why its not sending approval request to the group (im getting the log with the sys_id) I attached image 

• Question

Allow end user to see the current approver

Hi Community,Greetings. I have received a requirement to allow end user to see who is the current/next approves in the widget. Is there a way of doing it?Currently we are also planning for an upgrade, from Xanadu to Zurich. Is there such a feature OO...

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• Service Portal

How to place Rich Content at the top of the page in ESC portal

Hi, I’m customizing the Employee Center (ESC) portal and need to place a Rich Content component (banner) at the top of the page, above other widgets/modules.I want to display a highlighted red color image at the top of the page. I tried using Page De...

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Playbook

HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.

• Question

【ServiceNow University】日本国内のインストラクター主導（ILT）コースの2026年1月〜6月開催スケジュール公開！

こんにちは！トレーニングチームです。 日本国内における2026年1月〜6月開催のインストラクター主導型（ILT）コーススケジュールが、こちらで公開されました！   各コースへのお申し込みは、ServiceNow University より可能です。クラスの検索方法、お申し込み手順については、以下のブログ記事でご紹介しておりますのでぜひご参照ください。 ▶【ServiceNow University 新機能のご紹介】インストラクター主導型トレーニングを検索する     ご不明な点がございましたら、...

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• トレーニング・認定資格

Virtual agent feedback - choice displayed on a list, not button

Hi, I have a question regarding the Virtual agent feedback survey:Is there a way to display the choices with a list, not buttons? I try the scale, the display remains the same. Thank you!

• Question

What does these ACLs allows the user to fetch/gather/perform, and from where?

Hi team!I'm working on a ServiceNow user, as well as learning about ACLs and table permissions, and would like to learn what the following ACLs are for, what they allow the user to do/what is their main function or purpose is:Dictionary Entry [sys_di...

• Question

How to Create a Hierarchical View of Relationships for a Custom Table Similar to CMDB CI?

Hello everyone, I'm wondering if there's a method to generate a hierarchical view of all relationship records, similar to what we see in the CMDB CI module. Is it possible to replicate this same type of view for my custom table and its associated rel...

• Question

HTML support for work note

Hi All,Is there any way that we can push HTML format in work note section from server side code ?

• Question

Thank you for joining the SNUG @XXXLUTZ on 15.09.2025

Dear ServiceNow Community, A big thank you to everyone who joined us for the latest ServiceNow User Group (SNUG) Austria, this time hosted by XXXLutz in Linz, on 15.09.2025 ! Happy to share with you the presentations HEREThis year’s event was special...

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Unable to change background color in Enhanced Chat (Now Assist)

Hi Team,I’m working with Enhanced Chat (Now Assist) and I want to update the background color of the chat panel. I tried applying custom CSS, but it doesn’t seem to have any effect. Currently we are in Xanadu version and in chat background we have ic...

• Question

Catalog item reference variable shows sys_id instead of display name after submit

Hi, I created a database view that links the OOB cmn_location table with an m2m table I created. The m2m table holds the relationship between a location in cmn_location and a record in a custom table.  All these tables are in the Global scope and set...

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How contextual search only takes value of short description and how can i configure it

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How to return a GlideRecord as an object in a glideRecord query following best practices

Hello,I have the following script, where I need your expertise in order to follow the best practices.I have a script include, where in the function "getUserBusinessUnit", I try to get the current logged in user's business unit (from their linked depa...

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Custom PPN and its usage

What is the purpose of custom PPN, how does it really benefit. If PPN for certain product is not available then we approach the content library team to update the PPN, but we are refrained from using the custom PPN without any reason. does it really ...

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