Custom PPN and its usage

[Raghuj]

What is the purpose of custom PPN, how does it really benefit. If PPN for certain product is not available then we approach the content library team to update the PPN, but we are refrained from using the custom PPN without any reason. does it really have any meaning?

[Bhuvan]

@Raghuj 

Go through below documentation on why creating custom PPN could be an issue that could lead to duplicate Software Models being created and best practices for managing this.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1532093

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan