ServiceNow Community

Add Child of Incidents to Problem tickets

Hi all, We may attach a parent incident to a problem. Is there a way to add the list of child incidents to the problem? These are incidents where they are only attached to the parent - not the problem. Only the parent would be attached to the problem...

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Dictionary Override Reference Qualifier

There is existing field Application(u_air_id) referrring to cmdb_ci on the u_incident_task table. This is the lookup field containing all the list of aplications. But now in this list I have to show the list of applications based on the assignment gr...

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How to add help text to the "Icon link" widget in servicenow

Hi Team, How can we add help text to the "Icon link" widget in servicenow.We have service poral with three "Icon link widget"1) Service Request - which redirect to the Service Catalog for raising requests2) Incident - which will redirect to the recor...

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Want to create report in which Prioroity upgrades, State changes visible

I need all the a report for incident data for Moderate and High Priority Incidents (Priroity levels - 1 2 and 3)that are Resolved for some queues.The data I am interested is the field changes e.g. Prioroity upgrades, State changes etc. the Incident[I...

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Set catalog item variable manually

We are transitioning our catalog items from using workflows to flows and in the workflow there was a script that set some of the variables manually via script. I need the same functionality in flow designer. I have the variables as data pills but won...

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CMDB Workspace Tabs Access Control

In Servicenow CMDB Workspace, we want to restrict CMDB 360, Insights and Management tabs access to CMDB Admins roles only. Also for My work and home tab access should be accessible to CI owners. How this can be achieved ?

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Restrict ITIL user to write an update on closed RITM

Hi all,I’m running into an issue in ServiceNow related to Activity updates from Employee Service Center (ESC).Users who have the itil role (and are also the requester) are still able to add Activity comments on a closed / inactive RITM through ESC. E...

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Not able to get dynamic choices values in flow designer

We have one field on record producer, and we are adding some choices/values in that with the help of catalog client script, so whenever use click on the field, he is getting 5 choices to select. Now we have to get that value or choice what was select...

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How to increase the max length of multi-line free text field in smart assessments

Hi, We have a Multi Line input text field in a Smart Assessment Template, currently the max limit of it is 1000. Is there a way to increase it? We want it to more than 1000. Thanks in advance,Sharan

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Restricting access to records that are visible to all group members

Good afternoon all,I have a request from our Facilities team leader for two members to be added to their group to manage a certain type of request. The staff members are from other departments in the organisation. Requirements:Both members need to on...

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How to fix null return value

Hi All,Here I'm returning sysID from script include and calling that in table filler condition, but it is always showing null Script Include : client callable ( Glide AJAX enabled) , All application scopesRoles: publicgetBuisnessUnit: function() { ...

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How to export content news via API?

Hello experts,We have a request to export content news via API.When I examine the body of a content news, even though the record can be edited in the table (sn_cd_content_base_list)The body of the content news is saved in sn_cd_content_news table.It ...

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Windows OS の sshd.exe をソフトウェア認識させる方法

Windows には、SSH のデーモンプロセス（サーバープロセス）を追加できる機能があります。この機能をソフトウェアとして検出しようとした際に試行錯誤したため、その手順をまとめました。基本的な考え方や手順については、以下の記事が参考になります。プロセスによるソフトウェア検出 - ServiceNow Community Windows OS において OpenSSH のデーモンプロセスを実装する方法については、以下の Microsoft 公式ドキュメントをご参照ください。Windows 用...

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About the behavior of "URLSearchParams"

I'm developing a portal screen that I intend to display in the platform's content frame.I tried to get the URL using "var urlParams = new URLSearchParams(decodeURIComponent(top.location.search));" in the catalog client script, but nothing was retriev...

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Implementation of Search and Auto-Scroll in ServiceNow Catalog Form Sections

We have a ServiceNow catalog form that contains approximately 150 variables. The requirement is to organize these variables into 10 expandable and collapsible sections. Each section controls the visibility of its variables:When a section is collapsed...

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