User Journey mapping within Service Now

Can any one provide experience of how to use the platforms tools to be able to map user journeys and unlock unseen efficiencies and improve UX for my end customers

• Question

generate PDF with Purchase order details after clicking UI Action

Hi, I have a blank document and wanted to fill some fields from a record upon clicking some UI Action in ServiceNow form. Please let me know if anyone has ideas or something how to generate a PDF with this.

• Question

Workspace button from Ui action

i want when some ones click the favorite button the value add in list field that name is also favorite |favorite button click = favorite field that type is list any one can guide me? 

• Question

Query Match ACL Not Filtering Records as Expected

Hi Community,I have created a custom table named u_shivtej and a custom role u_shivtej_user.On this table, I have set up two ACLs:table.* → Read (allow if)  access for the role u_shivtej_usertable.* → Query Match (allow if) ACL with the condition age...

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MID Server Installation

Hello Everyone,Can anyone tell me How will we confirm how many MID Servers we need to install in any Client Network.Thanks

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• Discovery

How to prepare for servicenow admin Job?

Hi All,I am new to servicenow and please help me with the process of preparing for the jobs and help me if there are any recent topics that I should focus more on.

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Hi i am calling script include from client but it was showing "type" error in my code please give me

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Mastering Bulk Requests: Create Multiple RITMs from a Single Form with MRVS and Flow Designer 🛒

Hello fellow community members, I've noticed a recurring question in the community: "How can we create multiple instances of a Requested Item, each with different variable values, all within a single request?" Think of it like a shopping cart experie...

• Article

If a column or row in the report does not have a corresponding value, it will be omitted.

If a column or row in the report does not have a corresponding value, it will be omitted. Users don't like the default collapsing because they want to see all elements that match the filter criteria,even if the count is 0. Is there a way to toggle th...

• Question

Attachment Variable & Making Attachment Mandatory In Catalog Items With Zero Code [PARIS]

Hi All, PARIS introduced a new variable called "Attachment" which some of you might know already, Here I would like to cover some of the key use cases and other details around this feature such as... Developer capabilities/control over this variableH...

• Article
• Service Catalog

ServiceNow SAM Solution Architecture Diagram

Sharing visual architecture designs I’ve worked on for SAM.You might find the SAM one online, but this is an updated version with improved structure and clarity.These diagrams can be super useful for:-Customer workshops and value discussions- Interna...

• Article

Need guidance for preparing for CIS-Vulnerability Response certification

Hi everyone,I’m planning to prepare for the CIS-Vulnerability Response certification, but I haven’t worked on this module so far. I’m a bit confused about what topics I should focus on and which areas from the ServiceNow documentation are most import...

• Question

Midserver down after zurich upgrade to patch3

We recently upgraded our instance from Xanadu Patch 10 to Zurich Patch 3, following which our MID Server (ID: c872d00bdb225380299fe1d3ca9619d6) has been consistently failing. Upon attempting to restart, the server comes online briefly (for about a mi...

• Question