ServiceNow Community

ServiceNow Workshop in Houston on 3/19 - Join Us!

Join us for a free, half-day workshop to learn how ServiceNow brings ITOM foundations and autonomous IT together. You’ll gain practical insight into CMDB data foundations, CSDM, and best-practice data ingestion, while exploring how AI can deflect req...

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Automating the distribution of Project Status Reports

We'd like to establish a process for project managers(PM) to create project_status records and generate *.PDF versions of the reports using the workspace project status templates.Ideally, the PM would:navigate to the project workspaceselect a project...

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Continue the same chat conversation using virtual agent

1)Open https://bursar.uchicago.edu/en2) Click Chat3) Click Show Me Everything4) Click Bursar Chat Agent Chat5) Populate to 2 Optionsi) I am a studentii) I am not a student6) If you click I am not a student they stays in the same page7) If you click I...

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Unable to split parm in email script

Hello devs! I am having trouble with parm2 in an email script I am writing. var parm = event.parm2; var splitParm = parm.split('~'); Using that code I had thought splitParm would be delimited by ~ but when I print splitParm the data is delimited by ;...

Question

Failed to register Record watcher for "Wait For Condition" in Custom Action

Hi everyone,I’m encountering a warning in my Flow Designer logs when using a Wait For Condition step within a Custom Action. The flow executes, but the record watcher fails to register. Although I'm not currently seeing any immediate issues, I want t...

Question

Scoped Application Workspace: Unable to Prevent Attachment Deletion (No Conditional Delete ACL)

SummaryIn a scoped application Workspace, users are able to delete attachments even when they do not have write access to the record. There also appears to be no way to implement conditional delete control for attachments within the scoped applicatio...

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European Union Vulnerability Database EUVD Integration to Vulnerability Response

Has anybody integrated with the European Union Vulnerability Database (EUVD) as an alternate to the US NVD repository given its uncertain funding future?

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How to add custom fields to the "Configure Column" list in the Resource Management Workspace

I’m trying to add more columns to the Resource Management workspace grid. However, when I click the “Configure Column” all the fields aren’t listed.I’ve tried changing the layout of some tables like “planning items” or “resource assignment” and then...

Question

Help locating a fixed filter

I'm working in the Service Operations Workspace The ask is to have RITMs displayed in the caller's recent tasks lists when opening a new Interaction. So, I'm able to get the initial list displayed properly after making some adjustments to the Data Br...

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ServiceNow Exchange: How the LA Court System upskills its workforce with ServiceNow University

The LA Court System demonstrates how strategic workforce development can drive real efficiency and modernization in the public sector. By investing in ServiceNow University training, the court has upskilled its workforce to confidently manage and ...

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Service Bridge for bi-directional integration for SCTASKs

I would like to configure Service bridge to support a bi-directional integration for existing consumer catalog items → RITMs → SCTASKs. SCTASKs are currently created assigned to fulfillment groups (now to be offloaded to provider groups) The provide...

Question

Automatically link similar incidents

We had a question for Major Incident management. They would like it where if more than 10 similar tickets come in that they are automatically linked as child tickets. I already have a rule where if there are 10 or more child ticket it automatically p...

Question

Cisco is not in Publisher list when trying to create a Software Model

I am trying to get SAM Pro to show all installations of IOS XE. There are discovery maps in place and Csco is listed as a publisher, in addition there are Cisco products with software models in existance. My problem is when I try to create a softwar...

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Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know

From December 15, 2025, to June 30, 2026, the CIS – Data Foundations exam will be offered free of cost for the first attempt.This removes the biggest concern many professionals had — the cost. If you already purchased the exam earlier, you can: Rais...

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Requestors(NON ITIL User are unable to add users under watchlist in service portal for task tickets

I granted "sn_request_write" access to non itil users to allow them to edit the watchlist field in the service portal, Currently, users with this role can edit the watch list on both their own tickets and other user's tickets. The requirement is to ...

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