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Developer Passport Brazil is Here! Pack your bags! We're headed for the Brazil release. Join us today through Friday as we embark on a week of demos and Q&A with ServiceNow Product Experts, prepping you for upcoming Brazil features! Watch now! What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron Heading to World Forum New York? Let's Make It a Two-Day Thing. Heading to World Forum... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More George_1 Specialist Agent Availability Timeout and Message Read Receipts Agent Availability Timeout Is it possible to increase ... Read More Prasanna_Patil Specialist Beyond the dumps:Building true servicenow expertise for project success While passing certific... Read More Prasanna_Patil Specialist Efforts required along with the task details for Integration Hello All, We are buil... Read More George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online [Webinar] The age of exponential exposure and the architecture that answers it Hosted by ShaunaV 17 Sep, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Service Mapping Clinic - Discover and Map Your IT Environment with Confidence Hosted by LexaFu 17 Sep, 2026 08:00 AM PDT Event Details Online Webinar: The age of exponential exposure and the architecture that answers it Hosted by Megan Le 17 Sep, 2026 08:00 AM PDT Event Details Online [AMS / EMEA] 2026 September SPM and CWM Vision Series - Roadmap, Customer Stories Hosted by RebeccaH5 17 Sep, 2026 08:00 AM PDT Event Details Online [AMS / EMEA] Register Today! 2026 September SPM Vision Series - Roadmap, Customer Stories & more Hosted by RebeccaH5 17 Sep, 2026 08:00 AM PDT Event Details Online Federal Tech Talk: You Already Own CRM. Now Activate It for Mission Readiness. Hosted by Mayleen Fitzcha 17 Sep, 2026 10:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Update record in flow without updating system fields

I have a requirement to nudge users who's incidents are on hold and not updated in 5 day. So I was thinking I could use a flow to put in work notes ask the assigned to, to provide updates on there incidents. But I don't want them to fall off because ...

  • Question
  • Flow Designer
  • Workflow Automation

This code is not running as expected.

(function executeResyncTime() {var FLOW_NAME = 'global.copy_of_sapmytime_out_bound_update'; // <-- paste exact name from code snippetvar TW_TABLE = 'task_time_worked';var started = 0, failed = 0;// All Time Worked entries linked to this Work Order Ta...

  • Question

Broken links in Australia Combined Release Notes docs (over 20%)

Is anyone else going through the ServiceNow Release Notes for Australia, and repeatedly getting the error below when clicking on a link? Within the Combined product release notes for upgrades from Zurich to Australia page alone, over 20% of the links...

  • Question

CWM Australia Updates - 2026 May & June Release

CWM Australia Updates - 2026 March, May & June Release  Please check out the Delta Decks attached to this post for release overview   Value Evolution - June 2026   This release focuses on AI-powered productivity, agile planning enhancements, and cros...

  • Article

Workplace Case State Transition

Hi Community,Can anyone confirm whether a Workplace Case (WCASE) associated with a Workplace Reservation automatically moves to Work in Progress on the reservation start date/time as part of OOB WSD functionality?If yes, what process is responsible f...

  • Question

Knowledge Base

Hi , If a user is not the assigned Author or Ownership Group member they cannot find a knowledge record through search in the back-end. Can someone guide me for the behaviour and what is the root cause of the issue. 

  • Question

🚀 North Carolina SNUG 2026 – Planning Has Begun!

Planning is officially underway for the 2026 North Carolina SNUG, and we're currently targeting mid-October for this year's event. Last year's gathering brought together customers from across North Carolina to learn from one another, share successes ...

  • Question
  • nc

HRSD- Employee Relations COE- Investigators outside HR?

Hi all- wondering whether anyone had come across a good solution for instances where Employee Relations investigations are managed by an "agent" based not in HR, but in the line of business in which the complainant is based?  The typical set up of a ...

  • Question

How is Assignment Group and Assigned to Related ?

If your answer is Reference Qualifier and Dependent choice. We all know it   System Configuration:Assigned_to is a simple reference qualifier (note i am not referring advanced reference qualifier or no coding involved). Dependent field is set to assi...

  • Question

Application service mapping SAAS application

I am currently starting to work on Application Service Mapping, and we are initially planning to follow a manual mapping approach.I would appreciate your guidance on understanding the Application Service Mapping process for SaaS applications, particu...

  • Question
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