ServiceNow Community

Resolved! Only for Indian Students -- CSA at 50% Discount till 31st December 2025

THIS IS AN ARTICLE NOT A QUESTION Hi All, Everyday we are getting so many questions about CSA (Certified ServiceNow Admin) Free voucher or discounted voucher. In a time where ServiceNow certifications are getting costlier, there's a way to earn your ...

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Business Rule Effected Admin

We are attempting to integrate incidents using the API.We created an API user and assigned the custom role "itsm_write_create_api_fjdx".We created the following business rule because we do not want the API user to read the sys_user table, but we enco...

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Resolved! Problem state to be set as "Pending change" when a change request is created from a problem record

I have a requirement that needs Problem state to be set as "Pending change" when a change request is created from a problem record. Problem state should be set as "Pending change" when a change request is created using the UI action "Create Normal Ch...

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Problem Management

Need to protect a Script Include that will be loaded to another instance

I am developing an application for a client and it has a Script Include that needs to be encripted when I deploy it to the client's instance, because it is my intelectual property. However, when I try to select the "Protection policy" to "Protected" ...

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Flow Designer – What Happens to RITMs After Flow Updates

Hello, I would like to better understand how Flow Designer behaves when a flow is updated. For example, suppose Flow Designer created an RITM on 12/22/25, but the associated tasks are not scheduled to be created until 12/30/25 because a Wait for Cond...

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Can We Reuse Now Assist Summarize in a Custom UI Action?

ServiceNow Now Assist – provides an out-of-the-box (OOTB) feature "Summarize " on the Incident form that automatically generates summary of incident details. This helps quickly understand context, progress, and resolution without manually reviewing a...

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Virtual Agent

We need to create new CI's through Virtual Agent, if we upload the excel file that data need's to be upload in cmdb_ci table, is there any way to implement this?

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incident created in self-service portal, state should be New, by default it assigned to Service desk

Hello,I have been assigned to task which is as follows: Once incident created in self-service portal, incident state should be in New state and by default it should go to Service Desk assignment group. User should be able to find only "In progress" &...

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issue with snow reports - cannot edit own reports

Hi Team , new & duplicate option grayed out - no edit option as wellThanks for your help

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How to migrate Core UI Dashboards to Workspace Pages?

I have a custom-scoped application that I created several years ago, which is still used by my clients. I had made a dashboard for this application with a lot of reports using the Core UI. I started developing a workspace for my clients for this cust...

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getMyGroups() not working properly.

Hi all, I am using getMyGroups() in my code to get all groups. It is returning one extra group. Why? I know below thing can be achieved by other ways, but I want to use getMyGroups(). My code-var groups = gs.getUser().getMyGroups();var groupIds=JSON....

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GRC - Develop risk mitigation strategies and monitor risk metrics.

Hi All,How can i implement Risk mitigation strategies and Risk metrices ? How can monitor the risk metrics?What steps need to follow ? How can we propose Risk mitigation approach ?Any suggestion will be highly appreciate .

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How to show group member by selecting choice variable

Hi All,I have below requirement kidly let me know how to resolve itI have one catalog item in witch there are 2 variables available 1 has 2 choices called A & B and another one is referenceIf A is selected then menber of software group will be shown ...

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Now Assist - Unable to edit a skill

Hi Everyone, We’ve recently enabled the Now Assist Skills for Knowledge feature and are looking to modify the condition related to the "Knowledge Gaps Identification (ITSM)" skill.However, the field appears to be locked (greyed out).After raising a c...

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Page Route Map Not Working for Portal-Specific Custom Widgets

Hi @all ,Good Evening !!! Requirement:I have developed custom Service Portal widgets that should be visible only on the custom portal. I want to add these widgets in a way that does not impact any OOB portals (such as sp or esc) and follows best prac...

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