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Introducing The conversational AI Service Desk Build automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Explore Flow What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Platform Analytics Academy - A Tour of AI Analytics OOTB Hosted by ServiceNow 14 Oct, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Activate AI Skills and Agents for Incident Management (APAC) Hosted by ServiceNow 14 Oct, 2026 09:00 PM PDT Event Details Online ServiceNow Exchange: Platform Academy - Agentic AI Workflows for Fulfillers Hosted by ServiceNow 15 Oct, 2026 09:00 AM PDT Event Details In person Register for the upcoming Portland SNUG Live Event 2026 Hosted by Chelsea Nguyen 15 Oct, 2026 09:30 AM PDT Event Details Online Security RX: From Lab Floor to Patient Bedside—ShiftZero with ServiceNow Hosted by ShaunaV 15 Oct–28 Oct, 2026 11:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Resilience — w/ Niren Chaudhary (APAC) Hosted by jasminecole 16 Oct, 2026 03:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Integrating multiple Qualys sources into Configuration Compliance

We are ingesting Qualys test results from multiple Qualys instance... let's refer to them as Qualys A and Qualys B. Each Qualys instance has different policies and ingesting test results from each instance results in policies being recorded in the sn...

  • Question
  • Configuration Compliance

Display Custom Field in CAB Meeting

Where can custom fields be added into the CAB Meetings agenda item details as shown in the picture? We have checked all known locations/displays for this view but cannot find it.  

  • Question

Duplicate entries in Advanced Portal Navigation Menu Item

When creating a nested Menu (not Taxonomy) I can create the Menu items along the path I want to have them nested.  For example, Root item/1st Level/2nd Level.  When I sync these in APN, I always get a duplicate entry, if it is Active it will show as ...

  • Question

Where is this Apply Template button defined?

Where is this Apply Template button defined? It appears on the email template card under Email template contextual sidebar. The reason I ask is that, for a particular template having two To email addresses, when I apply it to my email, the addresses ...

  • Question

Unable to perform Kubernetes Discovery on multiple Clusters

I'm hoping someone can help me out on this.Following the Kubernetes discovery using patterns documentation, I have created a Discovery Schedule for each k8s Cluster we have.  I have created a unique Serverless Execution Pattern for each of those Disc...

  • Question

Plugin Activation Failed on PDI

Has anyone else had any issues with activating plugins on their PDIs? I have been trying for multiple days. I have reset and wiped my instance, released and requested new, etc. Nothing I have done has worked. I hope this isn't just me...

  • Question

What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Attachments in ServiceNow

Playing with Attachments in ServiceNowAttachment Tables:1. Sys_attachment2. Sys_attachment_docs"sys_attacment" has got ONE-TO-MANY relationship with "sys_attachment_docs" tableAttachment in ServiceNow - Overview:a) Parent transactional record referen...

  • Article
  • Enterprise Asset Management
  • Incident Management

Developer Instance WaitList

I recently applied for a new instance on ServiceNow Developer, but I have been waiting for three days or on the waitlist. How many days do I need to wait to get the instance  Another question is how to contact the administrator of ServiceNow, and wha...

  • Question
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