Where is this Apply Template button defined?

[thomaskennedy]

Where is this Apply Template button defined? It appears on the email template card under Email template contextual sidebar.

The reason I ask is that, for a particular template having two To email addresses, when I apply it to my email, the addresses appear to be duplicated. That is, one data pill appears twice, while the other does not appear.

But if I copy the data pills out to a text editor, the labels are wrong while the underlying addresses are correct.

"Insider Threat" <Legal_LitHold@xxxxx.com>

"Insider Threat" <InsiderThreat@xxxxx.com>

So the data pills are getting messed up, somehow. This doesn't happen for any other case.

So I want to get a look at the code that is running when I click on Apply Template, but the debugger doesn't tell me anything. Where does this button live?

[Vishal Jaswal]

Hello @thomaskennedy 

Ensure the email template recipients are comma delimited (you may or may not have a whitespace post comma) as shown below:

[thomaskennedy]

Vishal,

They are comma-delimited, no space.

[Vishal Jaswal]

Hi @thomaskennedy 

Then my recommendation would be test it out with following scenarios:

1. Create new email template with same recipients and different recipients in cc / bcc.
2. Update your existing email template with different recipients.

If both of the above test failed, then it is good to be reported as a bug to ServiceNow support via HI Case.