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Resolved! Unable to Retire cmdb_ci Records with last_scan Older Than 30 Days via Retire Policy

I want to use the “Retire Policy” in CMDB Workspace > Data Manager to retire records in cmdb_ci whose last_scan date is older than 30 days.I tried the following steps: Open Manage retirement definitions (cmdb_retirement_custom_definitions)Click Add d...

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ServiceNow Exchange: HRSD Academy - Resolve HR Case via Agentic AI in HR Service Delivery

Join us for a walkthrough of Resolve’s HR case flow via Agentic AI and see how teams can simplify complexity with structured processes, automated triage, and automation. We’ll explore how Resolve HR Case via Agentic AI helps HR organizations respond...

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Resolved! CSA Delta exam 2026 Zurich

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restrict user access in list view

Use Case:Incidents are Resolved by both Users and Monitoring Tool (sys_user Name of Tool: zenduty.automation).In most of the times Incident Category is incorrectly selected during creation.So what we want to achieve is, when the Incident is resolved ...

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Universal Request for Accounts Payable Operations: One Front Door for Every Invoice Inquiry

An employee has an invoice question but isn't sure if it's an AP issue, a procurement issue, or something else entirely. So the request bounces between teams, days pass, and frustration builds on all sides. Universal Request (UR) for Accounts Payab...

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Why ITIL admin role user not able to see the Incident list?

Since his level is higher than ITIL, should he automatically have access, or does he also need the ITIL and ITIL admin roles?

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ServiceNow to Azure DevOps Integration Using Oauth 2.

ServiceNow to Azure DevOps Integration Using REST APIsI have tried this and yet getting 203 erorr

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ServiceNow Exchange: Autonomous IT Academy - CMDB Core

A trusted CMDB starts with the right foundation. In this session, learn how to configure CMDB Core so identification, reconciliation, and data source authority work together to prevent duplicate records and conflicting configuration item (CI) data...

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Zoom Meetings for Digital Services Forum

Hi Everyone,Is there a new list of Zoom meetings for the Digital Services forum to sign up for (for 2026)? It seems like the last few Zoom meetings on my calendar never had a host to start the meeting (I had one on my calendar for 1/15/2026, waited a...

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Martin Virag MVP 2026: My Community Power

Hi everyone, I’m Martin Virag, a first‑time ServiceNow MVP. I started my ServiceNow career at the end of 2019 in Hungary, mainly focusing on ITOM and presales and implementations. Over time, my role gradually evolved toward more architectural respo...

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Question for CMDB

HelloI have these 2 questions from practice exam for CIS- Data foundation. How does a CMDB Administrator use the ServiceNow Platform to ensure the data quality associated with Cls in the CMDB?A. Data Quality Business RuleB. CMDB WorkspaceC. Data Qual...

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Service now cad exam

Wanted to ask do you have to take the fundamentals course before you are able to take the service now Cad exam, and if you do , do they give you a discount voucher upon completion?

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CWM - Why is the “Assigned to” filter unavailable in the Kanban view, unlike in VTB?

Collaborative Work Management As we are transitioning from Agile Development 2.0 to Collaborative Work Management, I am trying to understand how we can work with the new solution on a daily basis.Unfortunately, one significant functionality appears t...

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Service Portfolio Management

SLA

Are there BP for SLAs?

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Dashboard usage metrics

Is there a way to see how many people are using a dashboard under platform-analytics-workspace/dashboards?

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