ServiceNow Community

I want to remove the Order Now button and Bundle from the specific catalog request

Hey,1 - Can anyone let me know or provide me the solution that how I can remove the OrderNow/ Submit/ Request button and Bundle button from the specific catalog item, 2 - Also, I want to add a note directing Requestors to check out from the CartPleas...

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CSA Exam Voucher Expired – Request for Reissue

Hello,I completed the CSA course last year, but I didn’t claim my exam voucher at the time. Unfortunately, the voucher has now expired before I could use it.Is there any way to reissue the voucher or allow me to claim a new one so I can register for ...

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Reporting on Archived Tables

I am going to start Archiving on my instance and the biggest question i am facing is what are the options for reporting on archived data as users will want to see their data.So i just what to know what others have done and what are the best ways i ca...

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Analytics and Reports

How to clear chat history in Now Assist Panel

Hi: What does this #18 (missed chats) represent? What missed chats? How do I clear it?When I open I see 9. What does that 9 represent? And how do I clear it?Thank you, Rita

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Attaching a personalized document to a Lifecycle event email notification

Hello, I have been asked to send managers an email with a pdf attachment to recognize an employee's one year anniversary. We would like the employee's name merged into the pdf document so that the manager can just print it out without filling anythin...

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Employee Document Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

ServiceNow approach for updating building-specific maintenance info

Good morning, What is the ServiceNow way to handle this business requirement? Business Operations must be able to update tenant information when viewing a selected structure/building to record building-specific important maintenance information inclu...

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Resolved! how do I archive 350 stories from archived table?

Hello,I want to restore 350 records from archived story table, and it doesn't have list UI action 'Restore Record and Related Records' to restore all together with its related record. Restore Record and Related Records - List UI action is only availa...

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Builds an app, but not really?

So I've started to play with IDE Build Agent in a PDI. I took a project we had already built and wrote up the specs for what we currently have. Gave it to IDE to try to recreate. After a good long while, and several stumbles along the way on IDE's...

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Enterprise-wide Deployment recommendations and best practices

Enterprise-wide Deployment recommendations and best practices Enterprise-wide Deployment enables multiple business units to leverage SPM with tailored configurations while maintaining a unified data model and governance structure. Enterprise-wide...

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EWD
SPM data segregation
SPM data separation
SPM process configuration

DemoHub upgrade question

Hi Community, I'v been reading conflicting information online for upgrading DemoHub and instances. My main question is do we have to completely zBoot and reinstall DemoHub from scratch every time we move to a major release? (i.e. upgrading form Xana...

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Service Operation Default Dashboard

Users want Service Operation Default Dashboard to their Dashboard instead of Overview dashboard. Do we have that option to set default dashboard as per User's Choice?

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Get the display value of list collector variable values selected through flow designer

Hi All, We are working on a catalog item where we have a list collector variable("additional services") getting from question_choice table . Now we need to get the values selected in the list collector into request description. When we are adding the...

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Unable to setup Enterprise Agile Planning

I am testing out Enterprise Agile Planning in my PDI, but when I access Strategic Planning Workspace I only see "Select a menu item to start". I have confirmed that the Enterprise Agile Configurations are Active screenshot below. I have also confirm...

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Attending a Service Now Event

As part of my SNAF course, one of the objectives is to Register for and Attend a ServiceNow Event. What can from attending such an event?

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Is it posible to have more than 2 filters in Platform analytics

As part of one of our platform analytics dashboard we would like to offer a more modular approach to allow the users to see specifically what they want without having to rely on maintaining and displaying multiple different indicators. To do this we ...

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