Advanced reference qualifier not working in ServiceNow Workspace

shrikant Kahar1
Tera Contributor

Advanced Reference qualifier not working in ServiceNow workspace. As same functionality working as expected in Classical UI.

shrikantKahar1_0-1740804982308.png

 

 

I tried with the attribute "ref_qual_elements" but it's not working in workspace 

 

Thank in advance

Shrikant

11 REPLIES 11

Debasis Pati
Tera Guru

Hello @shrikant Kahar1 ,

Can you share what you have written in your reference qualifier and a screenshot as well.

Regards,
Debasis

Hello @Debasis Pati ,

Please find the below screenshot.

shrikantKahar1_0-1740849710252.png

My Ref Qualifier script is :

javascript: new global.getdepartment().departmentsName(current.cmn_department.business_unit)

 

Thanks,

Shrikant

Hi @shrikant Kahar1 

The "business_unit" field name seems to be wrongly configured in the reference qualifier. Please share the name of Business Unit field. 

 

Hello @Swapna Abburi ,

Business unit field is coming from Department table so it's "cmn_department.business_unit".

Same reference qualifier is working fine in classical view.

 

Thanks,

shrikant