ServiceNow Community

The ServiceNow Merger: Mash your instances into one

Your company just made a major acquisition. Congratulations! Now comes the complex, yet critical, task of merging two organizations into one. This journey is a lot like getting married; it requires patience, communication, and, most importantly, comp...

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global search does not return user groups for users or admins

global search does not return user groups for users or admins. The groups do exist and the sys_user_group table is functioning correctly. Checked acl's but they should not affect admin. verified that the sys_user_table is configured for global search...

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Employee Center Pro – balancing country-based/persona personalization

Context: We’re expanding EC Pro globally and want a balanced experience: highly personalized by country and a way for personas like matrix managers or elevated admins to view other-country content when needed.Current approach: We use user criteria on...

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Resolved! ServicePortal data passing

How to pass data from Client Script to HTML? How to pass data from the Server Script to the Client Script

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Can't display this list Try contacting your system administrator "Instance creation failure for"

Can't display this listTry contacting your system administratorInstance creation failure for: com.glide.ui.list.graphql.listLayout.ListLayoutSchemaQuery Getting this error while using "Document ID" type for a field in the configurable workspace. The ...

Question

UI page created to display checklist is not rendering.

Created new UI page to render few checklist items. But it is not loading empty even when it runs directly. <j:jelly xmlns:j="jelly:core" xmlns:g="glide"> <g:ui_form> <div style="padding:15px; font-family:Arial, sans-serif;"> <h3>RCA Review C...

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E-Signature (Sign Pad) in ServiceNow Catalog Item

Hi Everyone,I recently worked on a ServiceNow project in the healthcare domain, where I came across a challenging requirement.The client wanted users to acknowledge their requests by signing (E-Signature) while submitting a Catalog item.Steps:Design...

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Knowledge Typeahead search is not displaying the results in newly configured portal

Created a new portal with suffix "spkb", Cloned the kb_view2 page and used in the Homepage in the configuration. Typeahead search is not displaying the results in the new portal with suffix spkb. If I try with same search in sp portal its displaying ...

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Service Portal
Service Portal Development

ServiceNow Discovery: How Windows CI Discovery Works Using Probes & Sensors

ServiceNow Discovery: How Windows CI Discovery Works Using Probes & Sensors Pre-Requisite Before starting, ensure: MID Server is installed on your machine MID Server status = Validated Discovery role access What is Discovery in ServiceNow? Servic...

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Discovery
ITOM Discovery

Restrict visibility announcement on portal to specific groups.

Hi,I have a requirement to restrict the visibility of an announcement tile on the portal so that only members of specific groups can see it.What I have done so far:Unchecked the Public option on the announcementAdded User Criteria under Can ViewIn th...

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💻 ➡️ 🏆 From Developer to Certified Technical Architect — A Story of Growth, Grit, and Architecture

For many ServiceNow aficionado like me in the ServiceNow ecosystem, the Certified Technical Architect (CTA) title is more than a certification — it’s a milestone. A commitment. A leap into the deepest layers of platform architecture. It has been a ye...

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HI All

HI All, i have one question related to, from servicenow to Azure AD Integration. How to Disable the AD Account automatically from ServiceNow, present i am using itsm pro license.Our company doesn't have a budget to take spokes, so can you please expl...

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How can I add a custom tab inside Incident detail page in Service Operations Workspace?

Hi,I want to add a custom tab inside Incident detail page in Service Operations Workspace like the below image.The goal here is to have a custom tan where we want to have our own javascript code injected by Macro & Formatter to show some custom UI.Th...

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Need to join case table with asmt_assessment_instance table . I did but only getting 7 record

I joined asmt_assessment_instance table with case table . please see my where clause asmt_task_id = cse_sys_id && (asmt_metric_type='855bde6f1bcf22502b80ea82b24bcbdd' || asmt_metric_type='a19ea66b1b8f62502b80ea82b24bcb7c') since I only want to includ...

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swp shopping cart visible

When ordering catalog items on swp, I cannot add items to my shopping cart.What settings do I need to make to display the add to cart button?

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