How can we hide a specific Subcategory option from the Subcategory choice list on the Incident form

We have a business requirement on the Incident form to hide one specific Subcategory option when the Category is set to Application. Both fields (Category and Subcategory) are standard choice fields on the Incident table.We cannot deactivate this Sub...

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To Hide Filter condition only on the list view of a module

Hi All, Can any one help me with the solution for to hide filter condition for a particular module list view? I have tried to hide it using list control but is is hiding Magnifying search glass and filter as well. My requirement is only to hide the c...

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On Ebook error showing "Copy" limit reached but have not taken any copy

Unable to take "Copy" on the Ebook administrator not sure why? it always shows copy limit reached why?   

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ITIL Role Getting Removed at User Level When Removing One Group – Despite Other Group Still

 Hi Team,We are facing an issue in ServiceNow PROD instance related to ITIL role inheritance.Scenario:A user is part of multiple groups.More than one group grants ITIL role .When we remove the user from one of the groups, ITIL role is getting removed...

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Performance Analytics Breakdown Relations not working

I've created an Automated Indicator for Daily New Calls. I've created 2 breakdowns:Site Agent: the elements are the desk agents. I'm able to see each agent with their number of calls.Hour of Day: this is a scripted breakdown using a bucket group. Thi...

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ACL Issue in Flow When the Flow is triggered by the System

Hi All/ @Ankur Bawiskar  I have a flow which is triggered at 4:00 AM GMT. Now in that flow I am using look-up record for the table X and then sending an email using Send Email Action. In Send E-mail body I am using Table X record attributes using dat...

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Change Request History on a CI

Hello, I am wondering if it is possible to see all the related change requests that were put in for a specific CI in my CMDB. For ex, I put in 2 change requests for server X on Monday/Tuesday - is there a way within the CI record to see those change ...

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Guidance Required on NLU-Based Access Validation Scenario in ServiceNow

Hi Team,I hope you are doing well.I am currently working on a use case involving access issues related to user ID validation and would appreciate your guidance on the approach.Scenario:Handling access issues where user ID validation is required.Appro...

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How can I move the help text below?

How can I move the help text below? I changed the catalog builder and this setting applies to all help texts; now all the text is to the side. I need to adjust it and move the text to the bottom.

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In Flow Designer - Catalog Item name is showing twice in the 'Get Catalog Variables Action' step

In Flow Designer -  Catalog Item name is showing twice in the 'Get Catalog Variables Action' step like below Under Actions -  Get Catalog Variables from Digital Services Access request from Digital Services Access Request  catalog Item name - Digital...

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HOW TO HIDE KB ARTICLE IN AI SEARCH

Hi all,I have an AI Search configuration for KB_knowledge, and the workflow is published.Several articles have user criteria based on the user’s role.In the AI Search results, all articles are displayed, but when a user clicks Read more, they receive...

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Cannot delete hardware model

I cannot delete a hardware model. The hardware is duplicate hardware model and is being used in the product catalog item. When I try to delete the model, it cannot delete because it is being reference in the catalog item table.  How can I update the ...

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Is it possible change your instructions show up below the question label in ServiceNow?

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Advice: Servicenow Business Analyst

I am a business analyst and have a great interest to become a servicenow business analyst. How to acheive my goal? I have completed my learning on ITSM by watching Youtube videos. Now started for HRSD. Anyone please share your thoughts and advice. 

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