ServiceNow Community

Unable to find "Microsoft Exchange - Perform Email Search and Deletion" flow

Hi,We are trying to use integration plugin for "Microsoft Exchange On-Premises integration". In it there is flow with name "Microsoft Exchange - Perform Email Search and Deletion" which we are not able to find in Yokohama release version.May be I am ...

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It takes time to request PDI

Good evening! Has anyone had trouble requesting the PDI?

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ACL not working for Project Worksapce

i have a requirement that in customer_project table if the project manager and logged in user is not same then he will not be able to assignee that project to any user. and for that i have created 2 acl one is list_edit and another is write ACL, it's...

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How to avoide the Restricted Caller Access privilege error on HR workspace

Hi, "Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Human Resources: Core' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests."When i sav...

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Beginner here...

Hi community, I just created a pdi and I don't know what to do next. the assumption seems to be that I suppose to know what to do? like is there a print statement test I can do to say "hello world" (if you know what I mean...)

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Discovery of AIX Servers

Hello!I have noticed something strange. Inside the CMDB we have some AIX servers that are not discovered every night(we have discovery schedules that run every night to discover the infrastructure). Some AIX servers are not discovered consistently. F...

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How to block “Re:” email threads from creating new tickets in ServiceNow?

Hi,How to block “Re:” email threads from creating new tickets in ServiceNow?When a reply email (with “Re:” in the subject) is received, it should only update the existing record.If no matching record is found, it should not create a new ticket.Can an...

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Get Engagement Messenger Module ID in Virtual Agent

Hi All,I need assistance with the following:How can I retrieve the module ID of the Engagement Messenger from a Virtual Agent topic that is running inside the Engagement Messenger?How can I set a default topic so that when I open the Virtual Agent fr...

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Platorm Anaytics Cascading filters n CMDB Services

Hello,In the CMDB service tables, I have services with parent–child relationships defined through the Parent field.I want to add three filters to a dashboard:Filter 1: show all services with no parentFilter 2: show the services whose parent is the s...

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In dashboard apply filter on interactive filter from another interactive filter

Hi Community,@Ankur @Matthew_13 @GlideFather @Mohammed8 I have two interactive filters in my dashboard: "IT Responsible Organization" and "Assignment Group."IT Responsible Organization: The values for this filter are pulled from the "IT Responsible O...

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When adding comments to the Service Operations Workspace Knowledge Articles, the text deletes

When adding comments to the Service Operations Workspace Knowledge Articles, the text deletes as type

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Device credential is failing in Discovery schedule intermittently, even though Credential is correct.

Discovery is failing for a IP in discovery schedule. But after discovery schedule is done, If I do quick discovery, CI is getting discovered. In discovery schedule, IP address is added and creds are also correctly configured. In discovery schedule a...

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Discovery

Platform analytics || Dashboard migration from core UI to Platform analytics

We are preparing to migrate from core UI to Platform analytics around 2500 Dashboards.Should we do it now? or we should we wait for the major upgrade we are planning in month of May to upgrade to australia first and then migrate dashbaords?

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Resolved! add value in cxs_search_res_config table

Hello Team , As per requirement , I want to add record in cxs_search_res_config table,How can I do that?

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PDI offline

Can anybody helped me with my PDI, its offline and not waking up

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