AWA query regarding skill determination table

Garima_Sharma
Tera Contributor

‎02-20-2026 08:54 AM

Hello Community,

could you please help me with a awa query.

I have configured a working model under **Advanced Work Assignment (AWA)** in our **Dev** environment where cases are being assigned based on **skills** using **Skill Determination Rules**.

However, when I try to move the Update Set from **Dev to Test**, the commit fails with the error:

> *“Could not find a table sd_skill_determination_rule this update requires.”*

Both **Dev and Test** are on the same release (**Yokohama**) and have the same plugins enabled (AWA and Agent Chat). Skills, service channels, and queues are already configured in Test as well.

Could you please help explain:

* Why this table exists in Dev but not in Test despite identical plugins?
* Is there any additional feature enablement or initialization required for Skill Determination Rules in the target instance?
* What is the recommended and supported way to resolve this so the Update Set can be committed successfully?

Any guidance or pointers would be greatly appreciated.

Thank you in advance.

0 Helpfuls
  • 861 Views
1 REPLY 1

sanjaygupta
Mega Guru

Friday

 

I think the issue is that Skill Determination requires a separate feature/plugin and is not automatically included with AWA or Agent Chat.

  • Navigate to System Definition > Plugins in both instances.

  • Check whether com.snc.skill_determination is active in Dev and Test.

  • If missing in Test, request plugin activation through ServiceNow.

  • Verify that the required Skills Management plugin is also enabled.

  • Retry the Update Set commit after activation.

Avoid manually creating the missing sd_skill_determination_rule table. Let the plugin install it through the supported process.

I'd first compare the plugin activation status in both instances to identify the issue.

 

Hope you find this helpful.

0 Helpfuls