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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $400 on your ticket to Knowledge + CreatorCon 2026 Save $400 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings I cleared the CIS-DF e... Read More Its_Azar Specialist Handbook/Guide for Configuration Management Database (CMDB) Fundamentals On Demand Hey everyone, I’m prep... Read More Prasanna_Patil Specialist Service catalog to project creation Hello All, We have a requirement in service catalog. Catalog form will have a feild... Read More Its_Azar Specialist Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know From December 15, 2025... Read More JessicaLanR Specialist A entrega é o ponto final: mas como um EM traduz valor em projetos ServiceNow? Tem uma coisa que eu a... Read More JessicaLanR Specialist Como lidar com stakeholders difíceis em projetos ServiceNow sem perder a cabeça Não adianta fugir: em ... Read More JessicaLanR Specialist O papel do EM que realmente faz a diferença em projetos ServiceNow Ser Engagement Manager... Read More Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: Field Service Management Academy Hosted by Lolita Honkpo 14 Jan, 2026 08:00 AM PST Event Details Online Live on ServiceNow: Security Operations Applications Office Hours Hosted by Lolita Honkpo 27 Jan, 2026 08:00 AM PST Event Details Online February Speed Networking (EMEA-Friendly Time) Hosted by madisonsexton 3 Feb, 2026 08:00 AM PST Event Details Online February Speed Networking (APJ-Friendly Time) Hosted by madisonsexton 3 Feb, 2026 05:00 PM PST Event Details Online ServiceNow Government Forum 2026 (formerly Federal Forum) Hosted by HollyHorton 5 Mar, 2026 05:00 AM PST Event Details Online ServiceNow Government Forum 2026 (formerly Federal Forum) Hosted by Alicia Puccio 5 Mar, 2026 05:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Resolved! Tracking of “assists” usage count, across multiple instances.

I am wondering how other companies are keeping track of “assists” usage. We will have 2 production instances, and 15 sub production instances. How do companies track the number of “assists” used across multiple instances? I am hoping we do not need t...

  • Question

VA support for seismic

HiHow can I enable (Enhanced chat) on UI Builder, I can not find any component provided by platform in UI Builder.

  • Question
  • Virtual Agent

ServiceNow Visio Stencils

Hi, I have seen several posts about the need for ServiceNow stencils for Visio. In non of the posts were any valuable information given to find .vss or .vssx files. Can someone please pinpoint me to usable files? Thanks

  • Question
  • Architect

Minute Mondays for Partners: Win with CRM

With real-time orchestration, automation, and intelligent insights, ServiceNow CRM delivers seamless, personalized experiences all on one powerful AI platform.   Explore the CRM: Win with AI-Powered Service Sales Play micro-learning to learn how to e...

  • blog

different Columns for Employee and Manager from Same Table

Hi all ,I need help with role-based list views in ServiceNow.Requirement:I have one table and one list, but the visible columns should change based on role.Employee should see only:NameEmailDepartmentEmployee IDManager (from the same table and list) ...

  • Question

Want to Succeed in Your ServiceNow Project? Be a Full-Time Product Owner

I’ve been part of more than 30 ServiceNow implementations — some just a few weeks, others stretching over a year — and one thing has always been clear to me:the success of a ServiceNow project rarely comes down to the technical team, the project mana...

  • blog

Service portal Defer Loading

The ServiceNow Zurich release introduces a powerful enhancement for optimizing Service Portal load times.With the new configuration options available in the Page Designer, you can now control when specific widgets load on a page. This allows for smar...

  • Question

Learn More

  Transform learning into ROI! Now that your peers grasp the value of ServiceNow, direct them to these resources to deepen their knowledge and elevate their contributions.    .............................................................................

  • Article

Go-Lives and Beyond

Keep the conversation going by sharing your organization’s ServiceNow journey, hosting/attending recurring events, and cultivating a community of internal Champions.   ................................................................................

  • Article

Explain Value

  To be a true Champion, start by inspiring your peers and leaders to see the value of ServiceNow. Help them understand its benefits and get them excited about using the platform, setting everyone up for success.    ....................................

  • Article

How to prevent duplicate records in sys_user_grmember?

We are seeing duplicate records in the sys,user,grmember table where the same user is added to the same group multiple times. This usually happens due to automated scripts, Flow Designer actions, or integrations that add group members without checkin...

  • Question
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