Subscription Management 8.0 Preview: What’s Coming in Q1 2027*

[Lindsey G-Prada]

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PREVIEW · SUBSCRIPTION MANAGEMENT 8.0

Licensing numbers you can trust, without the manual work

For SM v2 store app customers · All environments, incl. on-prem and regulated

TARGETED FOR

Q1

2027

Timing may change*

Early look: This is a forward-looking preview. Features and timing are planned and may change. *See the safe harbor notice at the end of this article.

Understanding what you own and use has meant working across subscriptions, meters, and contract dates that didn't always line up. Subscription Management 8.0 is designed to bring it all together, so you can work from a single source of truth.

THE BIG IDEA

One place. One set of numbers. One source of truth.

ONE

view for subscriptions, usage, and contract dates

ZERO

setup for per-user allocation

NEW

per-user consumption view

AUTO

mapping for custom tables and apps

01

AUTOMATION

Licensing that runs itself

Every user is assigned to their best-fit per-user subscription automatically, with no setup, and stays current as roles change. Users already covered by Unrestricted User or other non-role-based subscriptions aren't allocated twice, and where pricing data exists, the lowest-cost qualifying subscription fills first.

Custom tables, mapped for you. Unmapped custom tables and apps go to the best-fit subscription, every table in a custom app is mapped the same way, and you can see how each mapping was made. CSM customers can extend the case table as often as needed without using custom table allocations.

02

ACCURACY

Usage numbers aligned to your contract

Usage is calculated the same way every time and anchors to a single account measurement date, no matter how many contracts you have. Instances retired mid-period still count toward that measurement period for Now Assist and Cloud Capacity, and entitlements that share a definition are combined or kept separate based on how each product is sold.

03

VISIBILITY

See how every number adds up

A new consumption view in the Subscription Management Overview shows per-user consumption you can understand, verify, and audit, with details on exactly how each value was reached. Thresholds you set now cover account entitlements (Cloud Capacity and Assist consumption) too, so warnings are consistent everywhere.

04

RELIABILITY

Always current, at any scale

Entitlements sync quickly and stay up to date, even for the largest accounts.

Heads up: Subscription Management v2 is the supported app, and v1 is deprecated. If you're still on v1, now's the time to plan your move.

STAY TUNED

We'll share updates on the hub as release nears

Explore the SM Hub →

*SAFE HARBOR NOTICE FOR FORWARD-LOOKING STATEMENTS

This article may contain “forward-looking” statements that are based on our beliefs and assumptions and on information currently available to us only as of the date of this article. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially from those expected or implied by the forward-looking statements. Further information on these and other factors that could cause or contribute to such differences include, but are not limited to, those discussed in the section titled “Risk Factors,” set forth in our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q and in our other Securities and Exchange Commission filings. We cannot guarantee that we will achieve the plans, intentions, or expectations disclosed in our forward-looking statements, and you should not place undue reliance on our forward-looking statements. The information on new products, features, or functionality is intended to outline our general product direction and should not be relied upon in making a purchasing decision, is for informational purposes only, and shall not be incorporated into any contract, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality.

The development, release, and timing of any features or functionality described for our products remains at our sole discretion. We undertake no obligation, and do not intend, to update the forward-looking statements.