ServiceNow Community

Automating Historical Data Synchronization: Sending Old vs. New Attribute Payloads to Okta

Requirement OverviewThe core objective is to automate the extraction of modified user attributes from the Lifecycle Event (LE) Case and its associated records. When a transfer occurs, the system must: Identify the specific fields changed (e.g., Depar...

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Human Resources Service Delivery
Legacy HR Service Delivery

using ui builder we need create csm portal lilke all case , my case and need action

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Sprint Planning NOT available in Collaborative Work Management

Hi all,I cannot select Sprint Planning in a Collaborative Work Management Board. The option does not appear under Personalize → Views, even though Agile Development is licensed, roles are correctly assigned, and Stories are available. "Story" can als...

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Resolved! Learning CMDB

Hi everyone,I’m planning to start learning CMDB and ITOM. Could you please suggest a structured learning path or key topics I should focus on to gain solid insights into CMDB?

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Resolved! String field that auto populate with Barcode

Hi,I need to create a field of type String on the incident table that will be read only.After the user create an incident, this field needs to be auto populate with the sys id of the incident but it should be a barcode that can be scanned. the scanni...

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Dashboard widgets are left aligned after Zurich upgrade

Hi All, After Zurich upgrade we have seen that all the widget in a dashboard are left aligned, it was perfectly center aligned before. 'Switch to Core UI experience' option in dashboard is bringing back to original view. But is this a bug or expecte...

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convert UI Action to List Action in Workspace

Hi,I created a UI Action on wm_task record that convert the form the pdf in a specific format and download the file to the login user computer.Now I want to do the same Action but on a List so that the user can choose multiple records and click on th...

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Need guidance on updating the email account table for automatic OAuth token refresh via Slack integr

I’m currently working on setting up OAuth authentication with automatic token renewal using the scheduled job “Refresh Email Access Token.” From my understanding, this scheduled job requires a corresponding record in the Email Account table in order ...

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Send notification with selected record list items from Ui Builder

Hi All,i have requirement where i have a list of items created using ui builder list component. User can select the items from the list and when user click on send email button. All the selected items display values get created as a email body and se...

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On-call scheduling

Morning all I need to setup on-call scheduling for all our standby groups. We currently use Shifts in Microsoft Teams. On Teams we have a standby list called BST-ERP Support but ServiceNow works on assignment groups and we have 11 different ERP grou...

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CMDB - CI Proposed Change

I have a request to enforce certain mandatory CI Relationships when submitting a proposed change for a CI. For example, our Servers require a relationship to an Application Service. I am not sure how this can be enabled using CI Class Manager, Sugg...

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Getting error Unsupported screen in NowMobile

Getting error Unsupported screen in NowMobile I want to create a input screen in NowMobile App so that we can enable AI Lens for the same. Create a new input screen as well and added in under Quick link section.But when trying to open the form, it is...

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Zurich Upgrade - Quick Links on the Mega Menu - Employee Center Pro

Quick Links were previously displayed under Browse All [image 1]; following the Zurich upgrade, they are now displayed on the Mega Menu too [ its at two places ] . I was unable to figure out how to hide ONLY from the Mena menu. ( image 2) Thank you ...

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Discovery is not overwriting some values

Hello,Working with discovery pattern for a custom table we are trying to update or create new hardware models in the system, from the patter we get the model name and in a pre script we search in the model table to see if it exist and if it does not ...

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Problem approval field updating absurdly

Hello experts,In our client instanceWe have approval and rejection notifications configured on problem, based on Approval field(inherited from task)the problem is, when anyone approves the approval, system behaves absurdly and sets values as first re...

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