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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad Virtually: CreatorCon Hackathon Team Formation on Tuesday, 4/21 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More
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Notification not triggered for agent on email reply comments

Hi,We are currently facing an issue where the system is not sending notification emails to agents when a user adds comments via email reply, even though the comment is successfully getting updated on the ticket.To address this, I have implemented the...

  • Question

Resolved! Taxonomy Topic Chart of relationships - Similar to Org Chart for Topics

Has anyone built a visual view of the Taxonomy Topics, similar to the Org Chart or ITOM Relationship view. This would be useful in the Native and possibly in the Employee Centre. Ideally it would have the featuresSelect Taxonomy or specify the Taxono...

  • Question

maintain item list view issue

Hello  I have an issue with Maintain item list view, I can`t search, can`t even right click to get the list options, can`t click on that hamburger menu ... seems like it is locked by certain ACL .. all was working fine but suddenly I got locked out o...

  • Question

Create major incident directly in workspaces

Hi Everyone, In servicenow instance, there is a menu option called 'Create Major Incident'.   After clicking this button, it will redirect to a new record of major incident   Similar1y, I want this functionality in CSM workspace and SOW workspace. Cu...

  • Question

ServiceNow Has changed the SKUs for HRSD,

ServiceNow Has changed the SKUs like foundation, Advanced and Prime for HRSD, can customer still opt HR Service Delivery Enterprise, HRSD Enterprise Plus - HR User V2 & Moveworks standalone. Please advice

  • Question
  • Case and Knowledge Management

Identify Demand Duplication & Maintain a Cleaner Demand Backlog with AI-powered Similarity Detection

Identify Similar Records   Identify Similar Records uses AI search to proactively surface related or duplicate demand records, helping Demand Managers maintain a cleaner, more accurate backlog.   With a simple button click on any demand record, the s...

  • Article
  • Demand Management
  • NowAssist
  • NowAssistforspm
  • SPM

Unable to delete reconciliation rules from CI Class Manager

A user with appropriate roles such as admin/cmdb_admin is unable to delete reconciliation rules from CI Class Manager. When attempting to delete a rule, the system displays a success message, but the rule appears again afterward.I verified that the r...

  • Question

IT discovery for air-gapped networks

For most IT operators, air-gapped networks can be a nightmare for even basic discovery because of no connectivity to the rest of the organization's network.  Each location normally requires a local IT expert to not only gather the data but also have ...

  • Article
  • Multiple Versions

Reusable tests in service now

I’m trying to build a reusable test in ServiceNow and running into limitations around dynamically setting catalog item variables.What I want to achieve -Create a reusable ATF test which willImpersonate a user (passed as input parameter)Open a catalog...

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