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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist RSVP Now – Join Us for the Nigeria ServiceNow Developer Meetup (Lagos & Online) Dear Community Member,... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online SNUG Event @XXXLutz (In Person) Hosted by Andreea Obreja 15 Sep, 2025 12:30 AM PDT Event Details Online LOSN: Unlocking the Power of ServiceNow Zurich Release—What's New in IT Service Management (ITSM) Hosted by Lolita Honkpo 15 Sep, 2025 08:00 AM PDT Event Details Online LOSN: Unlocking the Power of ServiceNow Zurich Release—What's New in IT Service Management (ITSM) Hosted by Lolita Honkpo 15 Sep, 2025 08:00 AM PDT Event Details Online ServiceNow San Francisco SNUG and Optional Pre-SNUG Workshop on September 15th! Hosted by Alison Thornton 15 Sep, 2025 09:00 AM PDT Event Details Online Vibe Coding with ServiceNow Build Agents Hosted by Robert Ninness 15 Sep, 2025 03:00 PM PDT Event Details Online Ask the Experts: ServiceNow-to-ServiceNow Integration Methods Hosted by Allen Andreas 16 Sep, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

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why we cant return object through script include ajax

hey when i share object/array  from ajax script include at that time it cant receive whole object/array at client side , to resolve that i have to first convert object/array in string using JSON.stringify() method and at client side i need to parse t...

  • Question

How to add Category in Response Template UI Page

Hi All,Please share your inputs /idea on below concern.I would like to add Response Category field with Dropdown list, please let me know who can we do it.UI PAge :  sn_templated_snip_message_template (OOB),based on Category selection on ui page Temp...

  • Question

Show Pending approver name if approval in requested state for RITMs

Hello, my requirement is to show the pending approver names if the approval is in requested state for RITM. This is required for all teams to see the list of pending approver name from employee center. I have tried to use standard ticket configuratio...

  • Question

How to exclude specific approvals from My Tasks in EC?

G'Day. In Employee Center's My Tasks, I have a use case where I would like to show approvals for Change Requests, but only when it is in the Assess state. Then, when the change moves to Authorize, I want the corresponding approval NOT to show in My T...

  • Question

Suggestion for Impersonation in script

Hi All, Could you help to suggest as a best practice, which function should I use to impersonate in script? Option 1: As per Impersonate a user using a script - Support and Troubleshooting , But seems like this doesn't work in non-interactive session...

  • Question

DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However,  I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

  • Question

Servicenow

How to know deleted records 

  • Question

Looking for Junior ServiceNow Roles or Freelancing Opportunities

Hello Community,I have around one year of hands-on experience in ServiceNow, mainly in ITSM and ITOM modules, and I also hold the Certified System Administrator (CSA) and Application Developer(CAD) certification. After taking a short career break, I ...

  • Question

Send notification to On-call person instead of entire group

Is it possible to send notifications to a team's on-call person when their team is assigned an incident/task, as opposed to sending notification to the entire group? We're seeing a very high number of emails going to entire teams when their team is a...

  • Question

BR not triggering after inbound action

Hi all,I'm struggling to get to a conclusion with this issue I have. I copied a BR that was created with an integration with PagerDuty. The requirement is that a PagerDuty incident should be created if we receive an incident in ServiceNow between the...

  • Question
  • Incident Management
  • On-Call Scheduling
  • Service Desk

Agent Client Collector Deployment to collect software metering data

Hello all, We are currently testing deploying Agent Client Collector using Microsoft Intune. The main purpose of using ACC is to collect software usage data on Windows laptops. We have packaged the agent and have no problems installing and starting t...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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