ServiceNow Community

A sophisticated guerilla guide to CSDM

I have a particular liking for ServiceNow's CSDM modelling practice because it is a challenging and rewarding exercise that brings together conceptual thinking and business practices. As someone who has experience in both, CSDM offers a unique philos...

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In Service portal reference field display different field instead of display field

Hi ,I need to show a different field in the drop down instead of this name field (which is the display field of the table ),NOTE : i cant change the display field , need to know if there is any other way we can achieve this

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Platform Analytics Dashboard in the Portal

I wanted to share a small build I did to get the platform analytics in the Portal.Inspired by the Playbooks within the Portal. I really wanted the new powerful Platform Analytics dashboards within the portal, including "clicking" that will stay withi...

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Platform Analytics
Service Portal

Best Practice 1_User Experience: Limit of Choice Field Options

Technically , there is no limit on Choice field. But as a best practice, ServiceNow recommends to avoid going beyond 10-15 for user experience. Reason being , the long choice list , it can breaks the Web form look when user will scroll & scroll. No ...

Question

Create Custom Date filter

Hello Experts, We have a business requirement to create a new date filter option similar to 'Quarterly'. Our customer works in a period of 4 months frequency (Quadrimestral), they have 3 periods in each year.So, the ask is to collect and visualize da...

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Documentation on Transaction Manager ↔ ServiceNow SOM CPQ Integration

Documentation or guidance on how Transaction Manager maps and exchanges data with ServiceNow SOM CPQ.Steps for creating the connection between ServiceNow and Transaction Manager (beyond Salesforce‑specific instructions).How Transaction Manager handle...

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Unable to create UI Action button in workspace.

Hi, I have created one UI Action button on incident form but unable to populate the button in service operation workspace. Please help me with the issuue.Script:function sendIncidentTolenovo() { if (g_form.getValue('work_notes') == '') { va...

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Adding a field with a clicking link to a report

Hello, I have created a report that shows data from a custom table of new hires loaded from our HR system. In that report I want to create a column that is a link to another page in ServiceNow that uses the employee ID as a parameter. I can't figure ...

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Performance Analytics

Avaya & Mitel Device Discovery

Hello Folks,I have a requirement to discover the Avaya ,Mitel Device & bring the data into CMDB.Can anyone please help me with what are the pre requisites to discover this devices, what ports needs to opened along with the type of credentials we can ...

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Discovery

Auto generate PDF of RITM with related list and attach to the RITM itself

I want to auto generate a PDF whenever the request is completed and auto attach the PDF to the actual RITM.The PDF should contain all variable information along with the Approver related list

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hide processing messages and the process time estimation message when triggering AI agent?

Hi Everyone , I need to hide these process messages when triggering AI agent in now assistI've tried to change the prompt, role, descriptions and list of steps.But it still shows is there a way we can hide these process messages I am trying to create...

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FCR Calculation

Need help on how to calculate FCR for level 1 Service Desk team comparing the count of incidents they created vs count of incidents resolved at level1 by service desk team members

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Destination of links to attachments displayed in AI Search results

To display attachments in AI Search results, I've selected index_attachments = True in Knowledge's Indexed Source.In “Field Settings & Mapping,” I've mapped ‘text’ and “short_description” to the same field.When searching the portal, attachments appea...

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AI Search

Trigger Demand Assessment when state moves to Submitted

We're exploring having our Demand Assessments trigger when the demanding state moves to Submitted instead of Screening in order to better match our internal procedures. I'm hoping someone can validate my work hear and make sure I'm not overlooking so...

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Demand Management

The New button must be hidden in (SOW) for the Status Call related record in incident record

I have a requirement to hide the New button in the Status Call related records on the Incident page in Service Operations Workspace (SOW). I initially tried using Declarative Actions. I followed multiple YouTube references and implemented the steps e...

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