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Resolved! SNPI Story 1 - Build a Scoped HHD Application

I'm Getting error in the roles name like hhd_admin and hhd_user .When I'm trying to change the roles name as per the lab requirement ,It automatically getting the Name:hhd. and there I can't change the names . Can anyone Guide me through the steps to...

  • Question

Darktrace Master Appliance Discovery

Hello, Just wondering if anyone has been able to discover darktrace master appliances via SSH credentials? I don't think there is a discovery pattern for this? Thanks, Richo

  • Question

csdm Foundations Dashboard: Configuration Item Status Values

We have been asked to try to improve the scores we see on the CSDM Foundations Dashboard.  The first one I’d like to investigate is the Configuration Item Status Values. The CSDM Foundations Dashboard is showing:  This is because we use some custom v...

  • Question

Homepage Redirect Rules in Next Experience

When users log in to ServiceNow, they typically see role-based dashboards on the homepage, with the exception of ITIL agents directed to the Service Operations Workspace (SOW). But how is this homepage redirection configured behind the scenes? While ...

  • Article

How to Change CMDB Workspace Logo to Customer Logo

Hi All,I have a requirement to update the CMDB Workspace logo and replace it with our customer logo. Could you please guide me on which configuration needs to be changed exactly to achieve this? Thank you in advance for your support!

  • Question

SLA Timer in List View

prerequisites and detailed guidance to impalement  SLA Timer in Agent work space view Thanks 

  • Question

Adding dynamic duration column on report

I have one report in which user information is there. I want to add one column for the duration(in years and months) the user has been with the company and that should be dynamic.

  • Question

configure default workspace

How to configure a default workspace to login has a noc manager into service operation workspace and login has call center user into customer service management 

  • Question
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