Disable NowAssist / Virtual Agent AI Training on Specific Data

[AlejandroY]

Hello Community,

We have a requirement related to AI data governance for NowAssist and Virtual Agent.

We need to ensure that privileged data is not used to train:

• NowAssist

• Virtual Agent

• Any other AI/GenAI capabilities within ServiceNow

This is required to remain compliant with internal data governance and regulatory policies.

Questions for the Community

1. Is it currently possible to exclude specific data domains (tables, scopes, applications, or data sources) from being used for NowAssist / VA AI training?

2. Are there system properties, AI governance settings, or role-based controls that allow this?

3. Is data exclusion handled at:

   • Table level?

   • Application scope?

   • Data classification level?

   • Or only globally?

4. How are others documenting and validating this for audits?

5. If full exclusion is not possible today, what is the recommended workaround or best practice?

I appreciate any suggestion and I'm thankful for your time!